• DC Customer Deposits (F.A.Q.)

  • Previous or Existing Customers

    If you are a previous or existing customer, you may be required to pay a deposit if you do not have a satisfactory payment history. Deposits are returned with interest once a satisfactory payment history is established.

     Customers may be required to pay a deposit for reasons such as, but not limited to:

    • Previous customer with an unpaid final bill
    • Disconnection of service for non-payment within the previous 12 months
    • Paying your bill more than 60 days late in a 12-month period 
    • Unauthorized use of service 

    Frequently Asked questions (F.A.Q.)

    How is the deposit calculated? 

    The deposit is calculated as two months of the estimated average annual electric bill or $100, whichever is less.

    When is the deposit due?  Can it be paid in installments?

    You will receive written notice of when your deposit is due and that due date will be at least 14 days after the date of the notice. The deposit can be billed in three installments or more if the deposit required is $35 or greater. The monthly deposit installments are added to your bill.  Please contact us at 1-202-833-7500 to request installment payments for your deposit.

    Please note, in some instances customers may be required to pay their deposit prior to service being reconnected.

    How do I make a deposit payment? 

    Deposits can be paid over the phone by check or credit card. Deposit payments can also be mailed using check or money order.

    When are deposits returned? 

    Deposits are returned, with interest, once a satisfactory payment history is established. A satisfactory payment history is 12 consecutive months of service with payments made on time. 

    For more information on customer deposits, please see the District of Columbia Electric Tariff