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Customer Choice

What Customer Choice Means to You

Whether you choose to stay with Pepco as your electricity supplier, or choose another supplier, we will continue to provide reliable energy delivery and service to you, our valued customer.

The Choice Is Yours
The restructuring of the electric utility industry allows you to select the electricity supplier that best fits your needs. If you don't choose a supplier, Pepco buys electricity for you and charges you according to rates approved by your state Public Service Commission. This is called "Standard Offer Service" (SOS), and appears in the "Supply Charges" portion of your bill.

Customer bills in the “Details of your Electric Charges” section are broken down to indicate charges for delivery (Delivery Charges) which is the process of getting electricity to end users; charges for supply (Supply Charges) which is the actual electricity and the process of getting that electricity from the power plant. The Delivery Charges are itemized under Distribution Services and Supply Charges are itemized under Generation Services and Transmission Services. Pepco continues to deliver the electricity to all customers, no matter who they choose as their supplier.