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Account Management

Payment Options

Pepco offers payment options to help business customers manage their electricity costs. Customers who receive several monthly electric bills for service at multiple locations can take advantage of the Group Billing Program and save on administrative costs. The Pre-Authorized Transfer Program makes bill payment quick and convenient. Customers who are experiencing temporary financial conditions that prevent the timely payment of their electric bill can make Temporary Payment Arrangements.

Group Billing Program

Are you a small business customer who receives numerous electric service bills each month? Are you tired of opening all those envelopes and writing all those checks every month? Well, our Group Billing Program may be just the answer you've been looking for!

Pepco's Group Billing program was developed in response to requests from customers for a more convenient way to manage the processing of large numbers of bills. Under Group Billing, you can receive your monthly bills in one to three groups each month instead of individually. Each group of bills includes a Group Bill coupon. To pay each Group Bill, you simply return the Group Bill coupon along with your check.

Interested? If so, find out more by either calling Pepco's customer service line, (202) 833-7500, or visiting one of our Customer Service Centers. When received, one of our Group Billing Representatives will be in touch with you promptly to discuss your Group Billing Program options.

Temporary Payment Arrangements

For our small business customers who may be experiencing temporary financial conditions that make it difficult to keep their accounts current, Pepco offers a variety of individually tailored payment arrangements aimed at bringing the account up to date over a mutually agreeable period of time.

Many of these arrangements can be made directly over the phone through Pepco's voice response telephone unit. Simply call our regular customer service number, (202) 833-7500, and follow the instructions which are provided. If for some reason your telephone equipment or the nature of your account prevents you from submitting an automated payment arrangement, you will be connected to the first available customer service representative. Either way, Pepco will be more than glad to provide whatever assistance is needed to help you through those temporary but difficult periods.