We are upgrading our electric system to make it more reliable, and we’re excited to have our customers start to see the benefits of our work. Our work and commitment has significantly reduced both the frequency and duration of power outages. From December 2010 to January 2015, outages on feeders that we worked on as part of our Reliability Enhancement Plan decreased by 51 percent and the outages that did occur were 60 percent shorter.
To improve service, we’ve implemented changes across our entire system. These are our main areas of focus:
In addition to enhancing reliability, we are making upgrades to systems, technology and service that will help us restore power faster and provide enhanced outage information during an emergency.