• Contact Us

  • OUTAGES AND EMERGENCIES

    Report outages online

    Report outages by phone

    • 1-877-PEPCO-62 (1-877-737-2662)

    Report downed wires and life-threatening emergencies by phone

    • 1-877-PEPCO-62 (1-877-737-2662) and follow the prompts
    • TTY: 202-872-2369

    We regret that we cannot respond to outages reported by email. Please do not dial 911 for outage information or to report power outages.


    CUSTOMER SERVICE

    Contact Customer Care online

    Contact Customer Care by phone

    Available 7 a.m. - 8 p.m. Monday through Friday

    • 202-833-7500
    • Servicio en Espanol: 202-872-4641

    CALL BEFORE YOU DIG

    By law, you must call at least 48 hours before any digging or construction.

    Contact Miss Utility or District One by phone

    • Dial 811

    Visit Miss Utility's website for more information.


    BILLING QUESTIONS

    Contact Customer Care by phone

    • 202-833-7500

    Learn how to read your bill.


    SERVICE REQUESTS

    To start, stop, or transfer service, please see the section for your type of account:


    Walk-In Customer Service Centers

    • 701 Ninth Street, N.W.
      Washington, DC
      8:30 a.m. - 5:15 p.m.

    • 2300 Martin Luther King, Jr., Avenue, SE
      Washington, DC
      9 a.m. - 5 p.m.

    • 8300 Old Marlboro Pike
      Forestville, Maryland
      10 a.m. - 2 p.m.

    • 201 West Gude Drive
      Rockville, Maryland
      10 a.m. - 2 p.m.