A PHI Company

We're connected to you by more than power lines.

Contact Pepco

Outages and Emergencies

Click here to report an outage or get your outage status

To report outages

1-877-PEPCO-62
(1-877-737-2662)

To report downed wires and life-threatening emergencies 1-877-Pepco-62
(1-877-737-2662)
and follow the prompts
TTY 202-872-2369

Customer Service

Contact Us Online Click Here
Customer Service 202-833-7500
Servicio en Espanol 202-872-4641


We regret that we cannot respond to outages reported by e-mail. Also, please do not dial 911 for outage information or to report power outages.

Call Before You Dig

You must call at least 48 hours before any digging or construction.

Miss Utility or District One Call
811

Learn More

Billing Questions

For questions about your bill, please call 202 833-7500.

Service Requests

To start, stop, or transfer service, please see the section for your type of account:

Walk-In Customer Service Centers

701 Ninth Street, N.W.
Washington, DC
8:30 a.m. - 5:15 p.m.

2300 Martin Luther King, Jr., Avenue, SE
Washington, DC
9 a.m. - 5 p.m.

8300 Old Marlboro Pike
Forestville, Maryland
10 a.m. - 2 p.m.

201 West Gude Drive
Rockville, Maryland
10 a.m. - 2 p.m.

General E-mail Addresses

Careers employment@pepco.com