Pepco Tests Smart Meters for Accuracy
Pepco wants you to know that we routinely test our meters for accuracy. The periodic testing of meters is a regulatory requirement and is part of Pepco's everyday operations. Pepco has informed both the Maryland and District of Columbia Public Service Commissions that performance and accuracy tests have been performed on several different levels.
In addition to Pepco's testing, our smart meter manufacturers perform 100 percent testing of all meters for accuracy during the production process. Meter manufacturers supply certified testing results to Pepco that demonstrate their meters passed all of the required tests for new meters.
Pepco conducts a sample test on each production run before we accept the meters for installation. A sample pallet, which is representative of an entire production run of new meters, is shipped to Pepco's meter shop for testing. While the sample is being tested, all meters from that production are quarantined until the sample test is completed and the meters have passed our tests. If the sample passes, the shipment is released for installation. If the sample fails, the entire production run is rejected. To date, Pepco has not had any sample tests that failed.
Nothing is more important to Pepco than the trust of our customers. We want our customers to be confident that their meter and their billing information is accurate. We encourage customers that have billing questions to take a look at their account information in My Account, our online energy management section of the Web site. If your questions aren’t answered, we always welcome customers to call our Customer Service line at 202-833-7500 to discuss their individual case.