Your Bill May be Estimated This Month
Your electric bill is based on a regular monthly meter reading. Most of Pepco’s meters are read manually by meter readers. Because of the recent record-breaking snow storms we experienced throughout our service territory, a meter reader may have been unable to access your meter. In this case, Pepco provides customers with an estimated bill based on previous electricity usage until an actual meter reading can be obtained.
Pepco will be issuing more estimated bills than usual during the next billing cycle.
You can tell that your bill is an estimated reading by looking at page 1 under the Meter Summary. One of two messages will appear:
- The present reading is an actual reading.
- The present reading is an estimated reading.
If you have problems paying an estimated bill, there are various payment plans available. Learn more about these payment services.
FAQs
1. Why did I receive an estimated bill?
In rare cases, Pepco sends out estimated bills when there is no access to a customer meter or if a meter is damaged.
2. If my estimated bill is too low, will I have to pay off the balance?
Yes. You may choose to pay off the catch-up balance in one payment or in installments. You are welcome to call Customer Service at 202-833-7500 to discuss various payment plans.
3. What should I do if I suspect my meter is damaged?
Call Pepco Customer Service at 202-833-7500 and report the damaged meter for repair or replacement.
4. What should I do if I don’t agree with my estimated bill?
Call Pepco Customer Service at 202-833-7500 and discuss your bill with a Customer Service Representative. You will have an opportunity to read your meter and report the reading or request a special reading.
Yes, you can read the meter yourself. Call Pepco at 202-872-3377 to report it or to submit the reading online click here
