Prepared for possibility of continued snow, ice and gusty winds
We have mobilized more than 1,600 employees and contractors including field crews, call center representatives and support staff prepared to meet our customers' needs during this winter storm. Although weather conditions have not been as severe as some forecasts, Pepco is prepared to respond to outages, and customers should expect the possibility of outages through the night.
Our parent company, Pepco Holdings Inc., has received commitments for more than 400 mutual assistance personnel from as far away as Alabama, some of whom started arriving Tuesday to assist with the power restoration effort throughout our Mid-Atlantic service territory.
After a severe storm, we will restore power by targeting wires serving critical infrastructure, such as hospitals, fire stations, and police stations, as well as those serving the greatest number of customers. It is important that customers report their outage and request a call back to verify their power has been restored.
Customers are asked to please call in any outages and stay away from any down wires. To report outages and/or downed wires, please call 1-877-737-2662. For more information and updates, follow us on Facebook and Twitter at PepcoConnect, and download our mobile app.