WASHINGTON, D.C. (Nov. 14, 2017) – Pepco has joined forces, for the
second year in a row, with electric and natural gas utility companies across
the United States and Canada to help provide essential information that can
help utility customers avoid being scammed. Pepco, and the other
Exelon utilities, Atlantic City Electric, BGE, ComEd, Delmarva Power and PECO
are committed to educating customers and putting a stop to scamming.
The collaborating energy companies have joined together
again this year and designated Nov. 15 as “Utilities United Against Scams Day.”
This day will be supported by a week-long campaign with content, online and on
social media channels, focused on exposing the tricks scammers use to steal
money from customers, and how customers can protect themselves. The effort,
which includes utility member organizations such as Edison Electric Institute
and American Gas Association, encourages utilities to share these messages to
help guard against scam activity.
“As a company, it is critical that we assist our customers
by providing important information that will help to protect them from scamming
efforts, said Donna Cooper, Pepco region president. “We all have a collective
role in helping to advance safeguards that can prevent this escalated activity
from being successful.”
When being scammed, a customer typically receives an
unsolicited phone call from an individual who falsely claims to be a utility
representative. The scammer warns that the customer’s service will be shut off
if the customer fails to make a payment – usually within a short timeframe
through a prepaid debit card.
Scammers have even duplicated the upfront Interactive Voice
Response system of some utilities, so when customers call the number provided
by the scammer, it sounds like a legitimate business. Some of these scammers
also use caller ID “spoofing” to replicate a utility’s phone number.
How to protect customers
Don’t Get Scammed: Customers can
avoid being scammed by taking a few precautions:
Any Pepco customer who believes he or
she has been a target of a scam is urged to contact their local police, and
call the company immediately at 202-833-7500 to report the situation.
Readers are encouraged to visit The Source, Pepco’s online
news room. Find additional information about Pepco by visiting pepco.com. Follow us on Facebook at facebook.com/pepcoconnect and
on Twitter at twitter.com/pepcoconnect.
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