If you have forgotten your user ID, please select Forgot Username from the My Account sign-on screen. You will then be prompted to enter the email address associated with your account and to answer your security question. Your user ID will be sent to the email address you entered.
If you have forgotten your password, please select Forgot Password from the My Account sign-on screen. You will be asked to enter your user ID and to answer your security question. Once successfully completed your user ID will be emailed to the email address that you associated with your account.
We regret the inconvenience, but on occasion the My Account sign-on process may not fully complete. This may inadvertently cause a maintenance message to be displayed. Please close all of your open Internet browser windows, then open a new browser window and sign-on again.
If you are still having trouble, you can contact a Customer Service Representative at 1-877-PEPCO-62 (1-877-737-2662) Monday-Friday 7AM-7PM for further assistance.