• Payment Options

  • Pay Online with My Account

    My Account is your personal resource for managing your account and energy use.

    • Check account balances and make payments
    • Sign up for Paperless eBill
    • Explore ways to manage your energy costs 
    • Calculate what you could save by making specific improvements and simple changes around your home

    Returning users may sign in to My Account now. First time users will need their most recent bill to register for My Account.

    Pay by Mobile App

    Pay your bill quickly while on-the-go. Our mobile app allows you to view your bill, view your energy usage, and stay current with your bill payments. Available for download in the Apple App Store and the Google Play Store.

    Pay By Phone

    Pay your bill with a credit card, debit card or an electronic funds transfer by calling 202-833-7500. Residential customers are charged a $1.95 convenience fee by Western Union Speedpay for credit and debit card payments.

    Pay By Mail

    Mail your check or money order payment to:

    PO Box 13608
    Philadelphia PA 19101-3608

    Pay by Credit/Debit Card

    Pay your bill with a credit card by clicking here or by calling 202-833-7500. Residential customers are charged a $1.95 convenience fee by Western Union Speedpay.

    Pay in Person

    The Global Express payment locations are temporarily unable to accept payments at this time. Until they resume service, please use one of our payment locations below or contact our customer care center. We thank you for your patience and understanding as this issue is resolved.

    For your convenience, you can visit America’s Cash Express or Western Union outlets in the Washington area. Customers may also stop by our Customer Care Centers which are open Monday through Friday at the following locations and times:

    Washington, D.C.

    • 701 Ninth Street, N.W.*
      Hours: 8:30 a.m. - 5:15 p.m.
    • 2300 Martin Luther King, Jr. Avenue, S.E.
      Hours: 9 a.m. - 5 p.m.


    • 8300 Old Marlboro Pike, Forestville, MD 20772*
      Hours: 10 a.m. - 2 p.m.
    • 201 West Gude Drive, Rockville, MD 20850*
      Hours: 10 a.m. - 2 p.m.

    *These locations have after-hours deposit boxes for the payment of bills