• Peak Energy Savings Credit Frequently Asked Questions

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    What is the Peak Energy Savings Credit?

    The Peak Energy Savings Credit is designed to help you reduce your energy use when demand for electricity is at its highest. We made it rewarding for customers like you by offering credits off your bill when you reduce your energy use at home during Peak Savings Days. Reducing your energy use is also rewarding for the environment, because lowering the demand for energy helps to conserve resources. 

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    Do I have to enroll in the Peak Energy Savings Credit? How do I find out about a Peak Savings Day?

    No enrollment is needed. You can decide to reduce your energy use for a particular Peak Savings Day. You will receive a phone call the day before an event with specific hours to save energy. You can also choose to be notified by email, text message or an alternative phone number. To set your preferences, log in to My Account or call 1-855-730-PEAK. You can choose up to two notification preferences. There is no penalty if you choose not to participate in the Peak Energy Savings Credit.

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    How do I earn a credit off my bill with the Peak Energy Savings Credit?

    You'll receive a credit of $1.25 off your bill for every kilowatt hour (kWh) you reduce your energy use below your baseline on Peak Savings Days. The more you reduce your energy use below your baseline during a Peak Savings Day, the larger your credit will be. You can see your preliminary credit amount by logging on to My Account or on your next monthly bill.

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    How is my baseline determined?

    The baseline is an average of the three days with your highest energy use during the prior 30-day period. This excludes the day prior to a Peak Savings Day, previous Peak Savings Days, weekends and holidays. Your energy use can change daily, so you'll have a specific baseline for each Peak Savings Day. 

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    How much money can I save with the Peak Energy Savings Credit?

    The amount that you save depends on how much you are able to reduce your energy use below your baseline on a Peak Savings Day. Your baseline is the energy use level you need to be under during a Peak Savings Day to be eligible for a credit off your bill. 

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    When do Peak Savings Days occur?

    Peak Savings Days will most likely occur on those hot summer days when air conditioners are running constantly, which usually results in higher (or "peak") demand for electricity. You will most likely have several opportunities to save on Peak Savings Days depending on how many very hot days we experience this summer. Peak Savings Days typically occur between noon and 8:00 p.m., and usually last a few hours. 

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    How can I reduce the amount of energy I use?

    That's as simple as turning off lights, waiting to run your clothes dryer until later or setting the temperature on your air conditioner a few degrees higher, but be sure to stay comfortable. Avoid using appliances such as dishwashers, electric stoves, televisions or washing machines during designated Peak Savings Hours. Closing blinds and drapes can also help to keep the warm sunlight out and the cool air in your home. Unplug unnecessary electronics, which can use electricity even when they are not turned on. To learn more about how to save, view our energy-saving tips here.

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    What if I don't reduce my energy use?

    We understand that there may be days when you may not want to reduce your electric use, such as when you have visitors. There is no downside to the Peak Energy Savings Credit. If you don't reduce your energy use during a Peak Savings Day, there is no penalty of any kind. 

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    Where can I view my Peak Energy Savings Credit bill credit?

    Log on to My Account after a Peak Savings Day to view your credit online. Your credit will also appear on your next bill.

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    What if I am not enrolled in My Account? Can I still participate in the Peak Energy Savings Credit?

    While you don't have to sign up for My Account, using it brings many benefits. You can see your daily energy use and your projected bill as of a specific date and use calculators to learn how to save money and energy. For access to your detailed energy use, baseline and credit information, call us at 1-855-730-PEAK. You will also be able to see your credit on your monthly bill. 

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    I'd like to reduce my energy use, but what if I am sensitive to temperature changes? How can I participate?

    On Peak Savings Days, you can decide how you want to reduce your energy use. If you are sensitive to temperature changes, remain comfortable when you reduce your energy use. There are many other ways to reduce energy to save money during a Peak Savings Day, such as waiting to run appliances, turning off lights, closing your blinds and turning off unused electronics. To learn more about how to save, view our energy-saving tips here.

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    Can I participate in both Energy Wise Rewards and the Peak Energy Savings Credit? How will my credit be calculated? 

    Yes, you can participate in both programs. If you are an Energy Wise Rewards participant, the cycling level you selected will play a part in your credit calculation. If your total energy reduction below your baseline on a Peak Savings Day equals a credit more than your guaranteed Energy Wise Rewards credit, you’ll get an additional Peak Energy Savings Credit. 

    For example, if you have selected the 50 percent cycling option in Energy Wise Rewards, you receive an $8 bill credit per month between June and October. If you reduced your energy use below your baseline on a Peak Savings Day, your bill would show the $8 credit for Energy Wise Rewards and could show an additional Peak Energy Savings Credit, depending on how much energy you save. 

    If the amount of energy saved on a Peak Savings Day does not exceed your Energy Wise Reward credit amount, you will receive your Energy Wise Reward fixed credit. 

    If you would like to speak with a customer care representative, please call 1-855-730-PEAK.

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    Additional Resources:

    • For more information about the Peak Energy Savings Credit, click here.
    • View useful tips that can help you save money and energy on your monthly bill.
    • View our Online Energy Management Tutorial that offers energy education and savings tips, and information about how to use My Account tools to help you save.

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