We care about our
customer and recognize that some face special challenges. For customers who
rely on electricity to power life-support equipment in their homes, such as
respirators or kidney dialysis machines, we offer the Emergency Medical
Equipment Notification Program. This program provides advance notice of
scheduled outages and severe weather alerts to qualified participants who
depend on electricity for emergency medical and life-support equipment. Once you
are enrolled, we will provide you with:
Please note that
since customers who rely on electricity to power life-support equipment are
located throughout out service area, it is not possible to give priority to
these customers following storm outages. It is the customer's responsibility to make
appropriate arrangements in case restoration is delayed. In addition, the
program does not exempt customers from disconnection of electric service for
To qualify for the program, participants
must have certification from a licensed physician that a medical need exists. If you have life support equipment in your home, you and your
physician must complete the required information on the appropriate
certification form and submit it to our Customer Credit Department. If
you are a Maryland resident, see the MD certification form. If you are a
District of Columbia resident, see the DC certification form. NOTE TO CUSTOMER: Pepco will hold confidential the medical and personal identification data provided on this form.
Customer Credit Department
701 Ninth Street, N.W.
Washington, D.C. 20068-0001
outages are unavoidable and we encourage all customers to plan ahead for storms
or any type of emergency situation.
It is important that customers who use life-support equipment or
their caregivers take responsibility to make arrangements ahead of time to
prepare for potentially long-lasting interruptions in service. You may want to
ask a relative or friend who has power if you can stay with them. Another
option is to research whether or not a portable generator is appropriate for
your situation. Customers who experience medical distress due to a power outage
should seek medical assistance.
Planning ahead is
essential for everyone. Here are some things you can do right now to prepare:
During a major power outage, it is not possible to correct
problems at individual locations before main substations and power lines are
Our restoration process uses a system of
priorities that have been developed taking into account public safety,
community needs and the nature of the electric distribution system. Customers
with life-support equipment in their homes are therefore urged to make
emergency arrangements ahead of time to prepare for extended outages when a
major storm threatens.
The best way to protect food and medicine is with regular ice in
an insulated cooler. It is also the best way to preserve medicines that must be
The most important consideration is safety. Improper use of portable
generators can be deadly due to the carbon monoxide from the generator exhaust
and the potential for electrical shock from improperly connecting the generator
to a home writing system. Portable generators should never be operated indoors,
in an attached garage or near open windows and doors. Individual appliances
should be plugged into the generator using appropriately sized, outdoor-rated
cords. Never plug a portable generator into an electrical outlet in your home.
For more information, download our brochure or call our Customer Care team at 202-833-7500 to request a copy.