We obtain information when you interact with us, when you use our products and services, and when you visit our websites. PHI does not collect Personally Identifiable Information (“PII”) about you through our websites unless you voluntarily provide it. PII is information that can be used to identify you as an individual. Examples of PII which you may provide to us while using our websites include:
We may collect PII when you create or modify your online account, respond to surveys, contact us via the Web, or complete any self-service transaction with us online. At any time before you submit, you may opt-out of providing such information by either not providing it or by closing PHI’s websites.
Because protecting the privacy of website visitors, including our customers, shareholders, employees, and potential employees, is important to us, PHI does not sell, trade, rent, give, or distribute information about you or your account to any third party without your consent. Furthermore, PHI will never e-mail you or initiate a phone call to request your account number, account ID, account password, Social Security Number, or banking information.
In general, when you visit a PHI website to read or download information, we do not collect your PII; we collect and store only the following generic information about your visit:
Third-party technologies may also be used to collect non-personal information about your activities on this and other websites to provide you with targeted advertising based upon your interests. If you prefer not to have this information used for the purpose of serving you targeted ads, you may opt-out. Please note that this will not entirely opt you out of being served advertising. You will continue to receive generic ads which are not based upon your website activities.
PHI shares customer information within our family of companies for operational purposes. We use the PII you provide to:
PHI also uses non‑identifying and aggregate information about website visitors to measure the number of visitors to the different sections of our site, and to help us make our websites more useful to visitors. PHI reserves the right to share any aggregate and statistical information (non‑PII) with any third parties for any reason. We use return email addresses to answer any email we receive, and such addresses are not shared with outside parties without your permission. We never use or share the PII provided to us online in ways unrelated to the ways described above without also providing you an opportunity to opt‑out or otherwise prohibit such unrelated uses.
Absent your consent however, PHI may share PII you provide to us for legitimate business purposes, including the following:
We will retain your information for as long as your account is active, as needed to provide you with services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account, or request that we no longer use your information to provide you with services, please review the “Access” section below.
Users of this website acknowledge and agree that their account(s) may be monitored and that customer account and other information which they provide through this website may be disclosed to the U.S. Government to protect PHI's network from unauthorized usage or penetration.
While no security system is absolutely safe, PHI uses industry-standard best practices to protect your PII from loss, misuse, alteration, and destruction. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. In some areas of our websites, we require a user ID and password for you to access certain information. PHI will never disclose passwords to third parties. However, you are ultimately responsible for maintaining the privacy and security of your password, account number, and e-mail address.
If you wish to correct, delete, or edit your information or e-mail address online, please log into your account and access your online profile. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. If you wish to obtain a copy of the personal information or e-mail addresses that we have obtained from you through your use of our websites for any reason, including if you believe it is in error, please Contact Us.
PHI’s websites are intended to be used by adults only, and are not directed towards children under the age of eighteen. If you are under eighteen, you are not eligible to use PHI’s websites. If you believe that we have collected PII from children under the age of eighteen, please Contact Us immediately so that we may take steps to eliminate such information.
To provide current and potential customers with more options for contacting PHI, we have established Facebook and Twitter accounts. As these are public forums, you should be aware that any PII you choose to disclose through those platforms can be read, collected, or used by others and that such disclosures are subject solely to the privacy policies and protections of those forums. PHI has no control over those forums and, thus, is not responsible for any PII you may choose to disclose through them.
The following notices, disclaimers, terms, and conditions (collectively “Terms”) govern your use of Pepco Holdings, Inc.’s (“PHI”) websites and mobile applications. If you do not agree with these Terms, do not use PHI’s websites. Your use of PHI’s websites or mobile applications constitutes your unconditional agreement to follow and be bound by these Terms. You acknowledge that these Terms are supported by reasonable and valuable consideration, including your use of PHI’s websites and mobile applications, receipt of data, and access to materials and information on PHI’s websites. These Terms apply to PHI and its affiliates and subsidiaries, including but not limited to, Potomac Electric Power Company, Delmarva Power & Light Company, and Atlantic City Electric Company. Accordingly, this notice applies to all information collected or submitted on pepcoholdings.com, pepco.com, delmarva.com, and atlanticcityelectric.com. PHI reserves the right to update or modify these Terms at any time without prior notice to you. For this reason, we recommend that you review these Terms whenever you use PHI’s websites.
While PHI has made every effort to ensure that the information presented on its websites is accurate, we assume no responsibility for errors, omissions, or out-of-date information, and PHI shall not be liable for any direct, indirect, special, incidental, consequential, punitive, or other damages resulting from the availability of, use of, access of, or inability to use this information. PHI specifically disclaims any duty to update.
PHI’s websites contain forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. The forward-looking statements involve estimates, projections, goals, forecasts, assumptions, risks, and uncertainties that could cause actual results or outcomes to differ materially from those expressed in the forward-looking statements.
PHI’s websites may contain third-party information and links to other non-PHI Internet sites (“Hyperlinks”). Wherever practical, such information and Hyperlinks are marked accordingly. When you access a non-PHI website, you acknowledge that it is independent from PHI, that PHI has no control over the content on that website, and that PHI specifically disclaims adoption or incorporation by reference of such information as its own. PHI does not endorse or accept any responsibility for the content or the use of Hyperlinks.
PHI reserves the right to modify the content of this website in any way, at any time and for any reason, without prior notification, and will not be liable in any way for possible consequences of such changes.
You may use, copy, and distribute the materials found on PHI’s websites for personal, noncommercial, informational purposes only. All copies of PHI’s materials must bear any copyright, trademark, or other proprietary notice located on the website which pertains to the material being copied. Except as authorized in this paragraph, you are not being granted a license under any copyright, trademark, patent, or other intellectual property right in the material or the products, services, processes, or technology described therein. All such rights are retained by PHI, and/or any third-party owner of such rights. Unless otherwise noted, the materials in PHI’s websites are copyrights, trademarks, trade dress, and/or other intellectual property owned, controlled, or licensed by PHI, one of its affiliates, or by third parties who have licensed their materials to PHI, and are protected by U.S. and international copyright laws.
PHI’s names and logos and all other product and service names, design marks, and slogans are the trademarks or service marks of PHI. You are not authorized to use any PHI name or mark in any advertising, publicity, or in any other commercial manner without the prior written consent of PHI. If you would like to request permission to use a PHI name or mark, Contact Us.
Do not send PHI any confidential or proprietary information. Any feedback, data, answers, questions, comments, suggestions, or ideas which you send to us will be treated as being non‑confidential and nonproprietary. We assume no obligation to protect such information from disclosure and we will be free to reproduce, use, and distribute the information to others without restriction. We will also be free to use any ideas, concepts, know-how, or techniques contained in information that you send to us for any purpose including, but not limited to, developing, manufacturing, and marketing products and services.
You may choose to register an account in order to access and participate in certain features offered on PHI’s websites. When you register, you will be asked to disclose Personally Identifiable Information (“PII”). PHI may refuse to grant you, and you may not use, an email address that is already being used by someone else, impersonates another person, belongs to another person, violates the intellectual property or other rights of any person, is vulgar, or is otherwise offensive. You agree to notify PHI of any unauthorized use of your account or any other breach of security with respect to your account. PHI shall not be liable for any loss or damage arising from unauthorized use of your account. You agree to provide true, accurate, current, and complete information about yourself as requested in the registration form. You also agree to update the information about yourself as necessary to keep it current and accurate.
By using PHI’s websites and mobile applications, you represent the following:
For website security purposes and to ensure that this service remains available to all users, PHI’s websites may employ industry-standard methods to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Unauthorized attempts to upload or change information on PHI’s websites are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Infrastructure Protection Act.
You agree to defend, indemnify, and hold harmless PHI and its affiliates from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of PHI’s websites and mobile applications, or any breach by you of these Terms.
You may terminate these Terms at any time, provided that you discontinue any further use of PHI’s websites. PHI may terminate these Terms at any time, may do so immediately without notice, and may deny you access to PHI’s websites, if in PHI’s sole discretion you fail to comply with any provision of these Terms. Upon any termination of these Terms, you must promptly destroy all materials downloaded or otherwise obtained from PHI’s websites, as well as all copies of such materials, whether made pursuant to these Terms or otherwise. The following provisions of these Terms survive any termination: Safe Harbor Statement; Copyrights and Trademarks; Indemnification; Termination; Disclaimer of Warranty; and Limitation of Liability.
UNLESS OTHERWISE EXPLICITLY STATED ELSEWHERE ON PHI’S WEBSITES, PHI MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTIES AS TO THE QUALITY, TRUTH, ACCURACY, COMPLETENESS, OR SUITABILITY FOR ANY PURPOSE OF ANY OF THE MATERIALS CONTAINED ON ITS WEBSITES. ALL INFORMATION PRESENTED ON PHI’S WEBSITES IS PROVIDED “AS IS” WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. YOU ACKNOWLEDGE, BY YOUR USE OF PHI’S WEBSITES, THAT YOUR USE OF THE WEBSITES IS AT YOUR SOLE RISK.
PHI SHALL NOT BE LIABLE FOR ANY DAMAGES YOU MAY SUFFER AS A RESULT OF USING, MODIFYING, CONTRIBUTING, COPYING, DISTRIBUTING, REFERENCING, OR DOWNLOADING THE MATERIALS CONTAINED IN ITS WEBSITES, NOR SHALL PHI BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. PHI SHALL NOT BE LIABLE FOR DAMAGES INCLUDING LOSS OF PROGRAMS OR DATA ON YOUR INFORMATION HANDLING OR LIKE SYSTEMS, OR LOSS OF BUSINESS, REVENUE, PROFITS, USE, OR OTHER ECONOMIC ADVANTAGE. PHI SHALL NOT BE LIABLE FOR SUCH DAMAGE HOWEVER IT ARISES, WHETHER FOR BREACH OR IN TORT, EVEN IF PHI, ITS AGENTS, DIRECTORS, AFFILIATES, SUBSIDIARIES, OR ASSIGNS HAD BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
YOU HAVE SOLE RESPONSIBILITY FOR ADEQUATE PROTECTION AND BACKUP OF DATA AND/OR EQUIPMENT USED IN CONNECTION WITH PHI’S WEBSITES AND YOU WILL NOT MAKE ANY CLAIM AGAINST PHI FOR LOST DATA, RE-RUN TIME, INACCURATE OUTPUT, WORK DELAYS, OR LOST PROFITS RESULTING FROM THE USE OF PHI’S MATERIALS. YOU AGREE TO HOLD PHI HARMLESS FROM, AND YOU COVENANT NOT TO SUE PHI FOR, ANY CLAIMS BASED ON USING PHI’S WEBSITES.
These Terms represent the complete agreement between the parties and supersede all prior agreements and representations between them. Headings used in these Terms are for reference purposes only and in no way define or limit the scope of the section. If any provision of these Terms is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other provisions of these Terms shall remain in full force and effect. PHI’s failure to act with respect to a breach of these Terms does not constitute a waiver and shall not limit PHI’s rights with respect to such breach or any subsequent breaches. These Terms shall be governed by and construed under Delaware law without regard to conflicts of law provisions. Any action or proceeding arising out of or related to these Terms or your use of PHI’s websites must be brought in the state or federal courts of Delaware and you consent to the exclusive personal jurisdiction of such courts.