Pepco Launches Customer Education Campaign on Smart Meter Benefits
Tuesday, June 12, 2012
WASHINGTON, D.C. – With smart meters now installed for nearly all of its customers in the District of Columbia, Pepco has launched Phase II of its Customer Education campaign to highlight the benefits of the new technology. With the smart meter technology in place, Pepco will offer customers benefits that include:
· Wireless meter reading and fewer estimated bills
· Detailed information on energy use
· Enhanced outage detection and service restoration
· Remote connect and disconnect for move-in, move-out and new-service requests.
Smart meters are digital meters that record energy usage in hourly increments. The meter and the communication system allow for two-way communication between Pepco and the meters. The energy usage information that is collected by Pepco is then made available to customers and will enable them to take control and manage their energy use more efficiently.
Customers with activated meters and who enroll in My Account, Pepco’s online energy management tool, will be able to view their energy use data in hourly increments, for the previous day, in My Account for information about how and when they use electricity. As part of the campaign, Pepco will encourage customers to sign up for My Account at www.takecontroldc.com by clicking on ”Sign Up” in the “Take Control of Your Energy” section at the bottom of the page. After registering on the site and answering a few simple questions, the tool will walk customers through a process to create a personalized energy profile and help them learn more about their energy use and how to conserve. The Take Control DC website is an easy-to-use informational website dedicated to smart meter awareness. In addition to the information on smart meters, the website also provides energy savings information and conservation tips.
Customer energy use data is also available to Pepco’s Customer Care representatives so they can answer detailed questions from customers by phone. Customers with activated meters were sent a newsletter in the mail announcing that their smart meter was installed and activated and that they could begin receiving detailed information about their energy use through My Account.
“We are pleased to offer customers energy information from the new smart meters that will give them the tools to help take control of their energy use and target ways to save,” said Thomas H. Graham, President, Pepco Region.
For further information about smart meters, customers can speak to a Pepco customer care representative at 1-855-New Meter (1-855-639-6383).
Also, visit www.pepco.com and www.facebook.com/PepcoConnect, and follow Pepco at www.twitter.com/PepcoConnect.
Pepco, a subsidiary of Pepco Holdings, Inc. (NYSE: POM), delivers safe, reliable and affordable electric service to more than 788,000 customers in Maryland and the District of Columbia.