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Pepco Restores Power to About Half of Customers Affected by Friday Storm

Monday, July 02, 2012

Massive Restoration Effort Continues

WASHINGTON, D.C. – Pepco has restored power to about half of the more than 440,000 customers who lost power as a result of Friday’s storm.

Friday's storm was one of the most catastrophic weather events that the Mid-Atlantic region has experienced since Hurricane Isabel in 2003. As a comparison, at the peak of Friday's storm there were 443,000 customers out of power; this storm caused twice as many outages as Hurricane Irene last August. Because each storm and its impact on the electric system are unique, the restoration effort and progress differs as well.

Pepco line crews have been working around the clock during the initial restoration efforts supported by contract line crews. On Sunday, July 1, 365 mutual assistance resources arrived and they are now working on the system. Pepco is receiving an additional 350 field resources today and tomorrow. Pepco also will receive additional damage assessment teams today. About 265 personnel are mobilized to answer customer calls and about 445 personnel are supporting the restoration effort in other roles. In total, the company has mobilized about 2,700 personnel for the restoration effort.

In order to keep the restoration work on track, and for customer and crew safety, it is important that customers do not engage field crews or impede their progress. For information, customers should contact Pepco’s Call Center at 1-877-737-2662, visit pepco.com or download the mobile app at www.pepco.com/mobileapp .

Much of the restoration work thus far has been performed on the backbone foundation of Pepco’s electric system. This includes restoring substations, subtransmission and substation supply feeders . Customers will now see more crews in their neighborhoods as restoration work increases on local streets and in residential areas. The global estimated time of restoration (ETR) is 11 p.m., Friday, July 6, by when Pepco expects the vast majority of all customers to be restored. A s restoration work is planned and as crews make repairs, Pepco will issue customers more specific times of restoration. Also, Wednesday evening, July 4, Pepco will update estimated restoration times for those customers who may go into the weekend.

In addition to the global ETR, a single customer may receive up to two additional ETRs reflecting progress being made to repair the damage resulting in that customer’s outage. The final ETR is issued after a crew assesses damage associated with a particular customer’s location. Customers are encouraged to periodically check the Pepco outage map at pepco.com or the mobile app regarding updated ETRs.

“We’re facing many challenges,” said Myra Oppel, Pepco spokeswoman. “Trees have blocked us from getting to much of the damaged equipment. We still have tremendous devastation to work through. Crews are working non-stop and will continue until every customer is restored.”

Customers Asked to Report Power Outages

Customers’ reports are vital to Pepco’s restoration efforts. Customers are asked to report outages at pepco.com or by calling 1-877-737-2662 and following the prompts on the automated system. If reporting an emergency or another life-threatening situation such as downed wires, customers should immediately call 1-877-737-2662 and follow the appropriate prompts.

Pepco also recommends, when reporting an outage, customers request a call-back. Call-backs allow Pepco to notify customers when work in their area is completed. However, although area work has been completed, not every customer may have been restored, if further damage is located on equipment directly serving a customer’s home. The call-backs help the utility to locate outages that are specific to customers’ homes and still need to be addressed.

To keep up to date, customers are encouraged to visit www.pepco.com, follow us on Facebook and Twitter at PepcoConnect and download our mobile app at www.pepco.com/mobileapp .

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Pepco, a subsidiary of Pepco Holdings, Inc. (NYSE: POM), delivers safe, reliable and affordable electric service to more than 788,000 customers in Maryland and the District of Columbia.