Experience shorter wait times from Tuesday to Thursday between 11:00 a.m. and 4:00 p.m.
Longer wait times can be expected on Mondays, Fridays, the first business day of the month, and the first business day after a holiday.
If you see downed power lines or smell natural gas, leave the area immediately and then call Pepco. Representatives are available 24 hours a day, 7 days a week.
Do not report an electric or natural gas emergency via email or online request. All requests are processed in the order in which they are received. It may take 3-5 business days.
Contact Us OnlineEn Español
Representatives are available 7 a.m. to 8 p.m., Monday through Friday. Best Times to Call
District of Columbia TTY: 800-643-3768 (English) and 800-546-7111
(Spanish)Maryland TTY: 800-735-2258 (English) and 800-877-1264
Corporate CorrespondencePepcoPO Box 97274Washington, DC 20090-7274
Get access to your account 24/7 without having to wait in line or on hold. With an online account, you can view and pay your bill, update your personal information, start, stop or transfer your service, enroll in Paperless l, Automatic Payment or Budget Billing, report an outage or check your outage status.
Lights out? Let us know! You can quickly and easily report your outage online, via text message, or by calling customer service. The online services and phone number are available 24 hours a day, 7 days a week. You may also visit Check My Outage Status or View Outage Map.
There may be utility lines under the ground that you are not aware of. Before you dig or drive equipment into the ground, you must contact Miss Utility or District One Call: 811 so that utilities can mark their utility lines. Learn more.
There are several ways to pay your bill. Pay by phone, pay online, find a payment location, pay by mail and more. Compare your options and choose the one that's best for you.
View Ways to Pay
Engage with us on Facebook and Twitter! Ask a question, share your concerns, learn valuable energy usage tips, and stay up to date on what Pepco is doing in the community. Our social media team is here to help Monday-Friday from 8 a.m. to 5 p.m. You can also check us out on YouTube.
Download a current W-9, Request for Taxpayer Identification Number and Certification for Pepco [PDF]