We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least July 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help. Learn more here.
Pepco has seen an increase in reports of individuals calling Pepco customers and falsely claiming their electric or gas service will be disconnected unless payment is made. These impersonators instruct customers to buy a prepaid credit card and call back to a different phone number with the personal identification number (PIN) or other personal information.
They also use a tactic called "spoofing" to manipulate the Caller ID displayed phone number so that it appears as a Pepco number. Pepco also cautions customers to be mindful of individuals who try to gain access to their homes by posing as utility workers. Utility impostors may carry "official" looking credentials and often work in pairs.
Pepco representatives will never call you to ask you for cash or request that you purchase a prepaid credit card to make a payment on your bill. If you have concerns about the status of your account, call Pepco's Customer Service line at 202-833-7500.
Never open your door to someone you do not recognize. Ask for a photo ID through a window. All Pepco employees and contractors carry company ID badges displaying their name, photograph and identification number. To verify a Pepco employee's identity or work being done, call us at 202-833-7500.
If you believe you have been the target of a phone scam, Pepco urges you to report suspicious activity to the police.
If you believe your identity has been stolen and a Pepco account has been opened in your name, you may make a claim regarding the fraudulent activity by filling out an affidavit.