The Customer Advocate team was created in the fall of 2011 upon recommendations from our customers. Our role is to work directly with customers and governmental and regulatory officials with the goal of better understanding and meeting our customers' expectations. We also provide information and education on a wide range of energy issues in the communities that we serve.
We are here to listen to your concerns and suggestions, and will facilitate the resolution of any issues between you and Pepco. Whether you are a residential customer, a small business establishment or a large commercial customer, we want to hear from you and provide you with the assistance and information you are looking for. Contact us at firstname.lastname@example.org
Pepco Holds Summits on Energy Assistance
Each year, Energy Assistance Summits are hosted by the Office of the Customer Advocate throughout the service territory to bring together community action agencies, social workers and case managers to discuss issues affecting our low income customers.
Representatives from diverse community and social service agencies were invited to each event to speak on a variety of energy related topics, including energy assistance, and to receive updates on internal policies around credit and collections, billing options and other customer related issues. Attendees also shared information with each other about the programs and services their particular organization offers to the public to help customers in need of assistance.
"The relationships formed and maintained during these summits enable our collaboration with hundreds of entities that help our customers throughout our jurisdictions," said Felecia Greer, Director, Office of the Customer Advocate. "I want to extend a big thank you to the Governmental Affairs, Credit and Collections and Customer Operations teams for making this year’s events a success," she added.
See our News Brief and learn more about our Assistance Programs (DC) and Assistance Program (MD).