Notice is hereby given in reference to Case Number 9655, Pepco’s Application for a Multi-year Plan, that hearings for the purpose of soliciting comments from the public will be held on Monday, March 15, 2021 at 6:00 p.m. and Thursday, April 15, 2021 at 6:00 p.m. via virtual meeting.
If you would like to speak at the March 15, 2021 hearing, please send an email to firstname.lastname@example.org by 12:00 noon on Friday, March 12, 2021. If you would like to speak at the April 15, 2021 hearing, please send an email to email@example.com by 12:00 noon on Wednesday, April 14, 2021.
Anyone wishing to observe the live stream of the public hearings may do so via the Commission’s YouTube channel, https://www.youtube.com/c/MarylandPSC Please also direct any questions about the public hearing to firstname.lastname@example.org.
Due to scheduled maintenance, outage status information on the outage map will not be updating from Saturday, 4/17 starting 11 pm until Sunday, 4/18 at 8 am.
The Customer Advocate team was created in the fall of 2011 upon recommendations from our customers. Our role is to work directly with customers and governmental and regulatory officials with the goal of better understanding and meeting our customers' expectations. We also provide information and education on a wide range of energy issues in the communities that we serve.
We are here to listen to your concerns and suggestions, and will facilitate the resolution of any issues between you and Pepco. Whether you are a residential customer, a small business establishment or a large commercial customer, we want to hear from you and provide you with the assistance and information you are looking for. Contact us at email@example.com
Pepco Holds Summits on Energy Assistance
Each year, Energy Assistance Summits are hosted by the Office of the Customer Advocate throughout the service territory to bring together community action agencies, social workers and case managers to discuss issues affecting our low income customers.
Representatives from diverse community and social service agencies were invited to each event to speak on a variety of energy related topics, including energy assistance, and to receive updates on internal policies around credit and collections, billing options and other customer related issues. Attendees also shared information with each other about the programs and services their particular organization offers to the public to help customers in need of assistance.
"The relationships formed and maintained during these summits enable our collaboration with hundreds of entities that help our customers throughout our jurisdictions," said Felecia Greer, Director, Office of the Customer Advocate. "I want to extend a big thank you to the Governmental Affairs, Credit and Collections and Customer Operations teams for making this year’s events a success," she added.
See our spring/summer brochure or fall/winter brochure and learn more about our Assistance Programs (DC) and Assistance Program (MD).