We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least May 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help. Learn more here.
Explore answers to many commonly asked questions about service, billing, outages, using your online account and more.
Find the contact information you need. Connect with us online, by phone or through social media.
For those in need of energy assistance, there are programs available in the District of Columbia that can help.
For those in need of energy assistance, there are programs available in Maryland that can help.
The role of the Customer Advocate is to work directly with customers and governmental and regulatory officials with the goal of better understanding and meeting our customers' expectations.
Understand who owns and is responsible for equipment or property repairs.
