My Account will be unavailable from 7 p.m. Tuesday, Dec. 11^th through 6 a.m. Wednesday, Dec. 12^th. You can still pay your bill online via Speedpay during this time. We appreciate your patience as we work to make improvements to our website.

The library zone below is used to load resources. It does not appear on display pages. Please use caution when editing its contents.

Customer Support

FAQs

Explore answers to many commonly asked questions about service, billing, outages, using your online account and more.

Contact Us

Find the contact information you need. Connect with us via email, phone and social media.

Assistance Programs (DC)

For those in need of energy assistance, there are programs available in the District of Columbia that can help.

Assistance Programs (MD)

For those in need of energy assistance, there are programs available in Maryland that can help.

Office of the Customer Advocate

The role of the Customer Advocate is to work directly with customers and governmental and regulatory officials with the goal of better understanding and meeting our customers' expectations.

Equipment Responsibility

Understand who owns and is responsible for equipment or property repairs.