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Automatic Payment

With AutoPay, your Monthly bill is paid directly from your bank account, with no fees. Never worry about a late payment again.

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Select Timing

Choose when your payment is deducted, 1-10 days before the due date.

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Set Payment Limit

Set an optional payment limit and get notified if your bill exceeds the limit.

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Select Alert Types

Receive notifications via text, email, or phone to stay up-to-date with your account status.

AutoPay FAQs

 AutoPay FAQs

When will my AutoPay start?​

Your first automatic payment will be deducted from your bank account with your next billing cycle on the day that you selected. The enrollment may take up to 24 hours to show on your account. To avoid any late charges, you will need to pay your current balance before Automatic Payments take effect.

​What information do I need to enroll?

To enroll in Automatic Payments, you will need:

  1. A checking or savings banking account.
  2. The name on the banking account.
  3. The banking account number and routing number.

If you have personal checks, your routing number and banking account numbers are printed on the bottom of your check.

What if my payment date falls on a weekend or holiday?

If your payment date falls on a weekend or holiday, your banking account will be debited on the following business day.

Can I unenroll from AutoPay?​

Yes, you can unenroll from AutoPay at any time by clicking the “Unenroll” link on the AutoPay page. Visit your Account History page to cancel already scheduled payments.

Please note, if this change is submitted more than four (4) business days prior to the bill due date, you will need to pay your current bill using another payment method because the existing bank information on file will be canceled. If this change is submitted less than 3 business days prior to the bill due date, the funds will be deducted from your original bank account. You will need to ensure that funds are available for this automatic payment. Please allow one billing cycle for the new bank information to take effect.

Can I stop or change a single scheduled payment?

Yes, you can stop or change a single scheduled payment before it is processed. You cannot stop or change it after payment processing has begun.

To stop a single scheduled payment
  • Visit your Account History page and click "Cancel Payment" for the upcoming scheduled payment
To change a single scheduled payment
  • Visit your Account History page and click "Cancel Payment" for the upcoming scheduled payment
  • Submit a manual payment with changes included​

​How much will my bill be each month?

Your bill amount will reflect your monthly energy usage. You will receive a monthly statement with the amount due and the date of deduction. AutoPay will charge the total amount due or the maximum amount specified, if applicable.

For more information on eligibility and enrollment, call our Customer Care Center at 202-833-7500.
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