One-time Payment Delay

To be eligible to delay paying your current bill for 30 days, you must:

Have active service not pending disconnect
Not have an active Payment Delay or Payment Arrangement
Not have defaulted on a Payment Delay or Payment Arrangement in the last 12 months
Have only completed one Payment Delay in the last calendar year
Not be enrolled in AutoPay or Direct Debit
Not be enrolled in Budget Billing

If you accept a One-time Payment Delay but do not pay off the balance by the agreed-upon date, you may be charged a standard late payment fee and may not be eligible for future payment delays.

Delaying your current due date does not affect the due date of future bills. Therefore, your One-time Payment Delay may fall close to your next due date.

Flexibility When You Need It

You can enroll in a One-time Payment Delay twice a year.

Ease of Enrollment

Check your eligibility with the click of a button, accept the terms of the payment delay, and be on your way! No forms or documents necessary.

Don’t have a My Account? Register Now.

For more information on eligibility and enrollment, call our Customer Care Center at 202-833-7500.