We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least May 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help. Learn more here.
If you have any questions regarding your bill, your amount of usage, rates or collection procedures, or if we may help you in any other way, contact Customer Care at 202-833-7500.
Get a better understanding of terms, definitions and information on your bill.
Use our online form to submit inquiries about your bill or rates.
View the inserts included with your residential or business bill.
Understand how to read an analog meter and get ways to submit your reading.
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