We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least May 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help. Learn more here.
Throughout the year, we include special inserts with customer bills that provide information about changes in rates or electric service. The large majority of inserts are required by the District of Columbia and Maryland Public Service Commissions. Other inserts are provided as a customer service by us and promote payment options and energy-efficiency tips, among other topics. You can also read The Source, our monthly newsletter, for more tips and information.
†Online bill insert updated to reflect reduced CFL discounts