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Subscribe to Alerts

Login to your online account to sign up for personalized alerts and receive phone, email and text* messages that notify you of important information about your account and service.

*Message and data rates may apply

Outage Notifications

Sign up for proactive outage notifications by call, text or email. If you’ve provided your cell phone number, you can text several different messages to Pepco at 48710 for more information about your outage.

  • Text ADD OUTAGE to sign up for outage notifications.
  • Text OUT to report an outage.
  • Text STAT to request an estimated time of restoration (ETR).
  • Text HELP for a valid list of commands
  • Text STOP to unsubscribe from all SMS text messages from Pepco. If you do not wish to unsubscribe from all Pepco text messages, login to your online account and uncheck “Unplanned Outage Notification” texts under your notification preferences.

Severe Impact Weather Alerts

Pepco may choose to contact you if a severe-impact storm, such as a hurricane or blizzard, is expected in our service area to encourage you to prepare for potential outages. Sign up to receive a phone call, email or text by selecting your notification preferences through

Bill Payment Reminders

Receive an email alert when your bill is ready to be viewed, when it’s scheduled to be paid or when your payment has posted.

Energy Usage Alerts

  • High Usage Alerts: Receive an early warning by phone, email or text if you are headed towards a bill that is higher than usual. This gives you time to reduce your usage before your next bill and helps to prevent billing surprises. Eligible customers can also set a bill threshold to alert you when your bill is projected to be higher than a specific amount each month.

  • Weekly Usage Reports: Receive weekly email reports that contain personalized savings tips, a projection of your monthly electric bill and a breakdown of your electric usage each day of the week to identify when you use the most electricity.

  • Home Energy Reports: Email and paper reports include energy usage data provided by your smart meter, energy- saving tips and easy-to-read graphs to help you understand the way your household uses energy and to find smart ways to make your home more efficient.

  • Smart Energy Rewards: Up to ten times each summer, Pepco will notify you by phone call, email or text, typically the day before an Energy Savings Day is scheduled to find ways to save from 1 pm – 7 pm during the Energy Savings Day

  • PeakRewards: PeakRewards Air Conditioning or Electric Water Heater program participants can sign up to receive an email and/or text at the start and end of cycling events.

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