When a customer cannot authorize access to their usage data online, a paper authorization form can be used. To request authorization:
From the NEM Online Application portal, contractor selects Request Customer Usage, finds the customer’s name on the list, selects the preferred download option, clicks to agree to the Terms and Conditions, and selects Continue. The customer’s usage history data is displayed in a downloadable file.
For questions, email Pepco or call us at (866) 634-6977.