We are currently experiencing issues with our automated phone system and are working to resolve the issue. We apologize for the inconvenience. To make a payment over the phone, you can call our dedicated payment line at 1-833-209-8415. The Pepco Website and Mobile App are available to perform many self-service transactions.
Like many companies throughout the world, electric utilities in the U.S. are seeing supply chain delays and material shortages stemming from the long-term impact of the COVID-19 pandemic. Global supply chain issues have resulted in material shortages and/or delays for some materials, specifically related to new projects on the Pepco system. As a result, there are longer lead times for equipment required for new projects. Our supply of meters, conduit, transformers, switches, and other critical items has been impacted, which is causing some delays for customers with new building or expansion projects. It's possible that these challenges may continue into late 2023.
While we are doing everything possible to mitigate the impact of these shortages, we are notifying customers to anticipate delays in new projects that require materials and equipment provided by Pepco.
Apply for service installations or changes using these applications and checklists.
Gather required information ahead of time to help expedite your request.
Learn about the fees associated with some electric service requests.
Find additional info to ensure your project meets all requirements.