We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least May 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help. Learn more here.
Moving takes a lot of time, work and planning. Whether you are a new customer or an existing one staying in our service area or not, don’t forget to do these quick and easy steps to settle your energy account with us before you go.
We can support you best if you alert us at least 3 business days before your move. This way you can avoid unwanted fees or service disruptions.
Fill out the Move Service form
Or contact us at 202-833-7500
Pay any outstanding fees/costs
Check your final reading by either reading your meter or calling us at 202-872-3377
Change your account information using My Account Profile or Contact Us
If you are a new customer entering our service area, fill out the Start Service form
Fill out the Stop Service form
If you are looking to have an electric line installed for a new home, business, or remodeling project, you can first review your alternate supplier option at Customer Choice(DC) or Customer Choice(MD)
Then, you can fill out our secure Apply for New or Upgrade Service form
Or, you can contact us at 202-833-7500
