We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least May 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help. Learn more here.
Let us help you easily start, stop or move your electric service. You will receive an email confirmation when your request has been processed.
Pepco remotely connects and disconnects electric service. All connects and disconnects are processed starting at 8 a.m. If you request your electricity shut off you will not have power after 8 a.m. on the day you choose to stop service.
If you need any additional assistance, please call our customer care center at 202-833-7500 from 7 a.m. to 8 p.m., Monday to Friday.
If you are the owner or landlord of a master-metered building (i.e., a building with four or more dwelling units) in Maryland where you buy electricity from Pepco and provide it to occupants in the building as part of a rental agreement or lease, condominium fee or other charge, you must notify us for our records at 202-833-7500.
Start new electric service at your home or business.
Schedule the date and time for the disconnection of your service.
Transfer your existing service to a new address in a few easy steps.
Explore answers to many commonly asked questions about Start, Stop, or Move.
Moving takes a lot of time, work and planning. Click here to learn more.
To temporarily disconnect service before starting work on a property, complete the power outage request form.
Click here for new or upgrade service applications.
Get services installed or changed for your new construction or remodeling project.