Need to start, move, or stop your service? You’ve come to the right place.
PEPCO is currently accepting service requests from April 12, 2020 to April 12, 2020 excluding holidays and weekends.
Start new residential or commercial service or add another service location to your current account.
EST. 5-8 MINUTES
New address where you’d like to start service
Date when you would like to turn on service
SSN or driver’s license number
Optional for existing customers: My Account login, account number, or account validation info including your phone number or your SSN/Tax ID number
Move your current residential or commercial service to a new location.
EST. 10-15 MINUTES
New address where you would like to start your service
Current address where you would like to stop your service
Dates when you would like to turn on and turn off your service
My Account login, account number, or account validation info including your phone number or your SSN/Tax ID number
Permanently stop your residential or commercial service.
EST. 3-5 MINUTES
Date when you would like your service to stop
Final bill mailing address
My Account login or create an online account
If you need additional help, please call our Customer Service Center at 202-833-7500.
Need to have services installed or changed for your new construction or remodeling project?
Frequently Asked Questions (FAQs)
Find answers to your service-related questions including helpful information about deposits and credit scores.