We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least May 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help. Learn more here.
You may request electric service by either completing and submitting the form below, calling us at (202) 833-7500, or by visiting one of our Customer Service Centers. We accept more than one individual customer name on the electric service account, and all individuals who apply for service will have their names listed as customers of record. Review our 'At Your Service' guide to learn more about our services and programs and your rights as a customer.
If a deposit is required, it will be a minimum of $5.00, but cannot exceed the lesser of $100.00 or twice the estimated maximum monthly bill in the last twelve months. Deposits of $35.00 or more may also be paid in three equal monthly installments.
When will the deposit be returned to me?
We will promptly refund any deposit - including accrued interest - in excess of unpaid bills - when service is discontinued, or after 12 months of satisfactory payment history, whichever comes first.
Will my deposit earn interest?
All deposits earn simple interest at a rate that changes January 15th of each year, based on the average one year Treasury bill rate for the months of September, October and November of the previous year.
How far in advance of my move-in date can I apply for service?
We can only accept applications for service up to thirty days in advance.
How do I start electric service?
You may request electric service by either calling us at (202) 833-7500 or by completing and submitting the form below. We will be pleased to accept more than one individual customer name on the electric service account, and all individuals who apply for service will have their names listed as customers of record.
Am I required to pay a security deposit to start my account?
If a deposit is required, how much will it be?
The minimum deposit is $5.00 and, for residential customers, may not exceed the maximum estimated charge for service for two consecutive billing periods.
We may accept a written guarantee of payment from a responsible third party instead of a cash deposit. Call us at (202) 833-7500 for further information about third-party guarantee requirements.
We will promptly refund any deposit - including accrued interest - in excess of unpaid bills when service is discontinued, or when satisfactory credit is established, whichever comes first. Earned interest will be refunded annually upon written request.
Interest on deposits is based on the average one-year Treasury bill rate of the months of September, October and November of the previous year. The rate will change annually on January 15.
You may request electric service by either completing and submitting the form below, calling us at (202) 833-7500, or by visiting one of our Customer Service Centers. We accept more than one individual customer name on the electric service account, and all individuals who apply for service will have their names listed as customers of record.
If a deposit is required, it will be a minimum of $5.00, but cannot exceed the lesser of $100.00 or twice the estimated maximum monthly bill in the last twelve months. Deposits of $35.00 or more may also be paid in three equal monthly installments.
We will promptly refund any deposit - including accrued interest - in excess of unpaid bills - when service is discontinued, or after 12 months of satisfactory payment history, whichever comes first.
Will my deposit earn interest?
All deposits earn simple interest at a rate that changes January 15th of each year, based on the average one year Treasury bill rate for the months of September, October and November of the previous year.
How far in advance of my move-in date can I apply for service?
We can only accept applications for service up to thirty days in advance.
How do I Stop my Electric Service?
If you are moving, please notify us at least three business days in advance by completing and submitting the form below, calling (202) 833-7500, or by visiting one of our Customer Service Centers. The three business days' notice is important, because you are responsible for - and will be billed for - all service at your present address until you notify us. If no party is moving in, the service may be disconnected.
What about the final reading of my Electric Meter?
If you are planning a move within our service territory, you can close your old account and set up your new account at the same time by completing and submitting the form below or by calling us at (202) 833-7500. The three business days' notice is important, because you are responsible for - and will be billed for - all service at your old address until you notify us. If no new party is moving to your old address, the service may be disconnected.
