We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least July 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help. Learn more here.
For Immediate Release
Pepco is prepared for the possibility of freezing rain Wednesday that could weigh down tree limbs causing them to break and potentially bring down wires. The company is monitoring weather forecasts and has reviewed staffing plans to ensure a timely response if outages occur.
"We are going through our checklists, preparing crews, vehicles and supplies for what could be a moderate weather event, but we still urge our customers to make their emergency preparations," said Pepco Region President Thomas Graham. "Our crews are scheduled and are prepared to begin restoring service as quickly and safely as possible."
Snow itself is typically not a problem. However, traffic incidents involving Pepco infrastructure and ice accumulation on trees and power lines could potentially cause power outages.
If Power Goes Out
Customers are asked to call Pepco at 1-877-Pepco-62 to report outages-even if their neighbor may have already called. Pepco's automated outage reporting system is the most effective way to report an outage because it immediately feeds information into computers that more rapidly identify problem areas and dispatch repair crews, so that power can be restored more quickly.
If customers are without power or heat, they may want to consider moving themselves and their families-especially those with special needs-to an alternate location during a power outage.
Customers can prepare ahead for the possibility of power outages associated with a winter storm event by assembling an Emergency Storm Kit including:
Pepco, a subsidiary of Pepco Holdings, Inc. (NYSE: POM), delivers safe, reliable and affordable electric service to more than 750,000 customers in Maryland and the District of Columbia.