We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least July 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help. Learn more here.
For Immediate Release
Pepco Encourages Customers to Review Plans, Check Supplies
WASHINGTON - With the 2010 Atlantic Hurricane Season in full swing, Pepco reminds customers to prepare for the possibility of tropical weather this week and the electric service interruptions it can cause. The company is monitoring the progress of Hurricane Earl, which is predicted to move north, approaching the Mid-Atlantic Coast by Friday. As a normal precaution, Pepco is prepared to restore service if necessary. Preparedness is a shared responsibility and the utility encourages customers to prepare as well. Here are a few important steps:
· Keep Pepco emergency numbers accessible to report outages or wires down. For outages, call 1-877-PEPCO-62 (1-877-737-2662).
· Make sure Pepco has the latest phone number registered in our automated Outage Management System, to identify your location and quickly locate the source of trouble. Customers can update numbers online at www.pepco.com or call Customer Care at 202-833-7500.
· Prepare an emergency survival kit. This would include a flashlight, battery-powered radio, fresh batteries, essential medication, nonperishable food, and enough fresh water to last several days.
· Develop a contingency plan. Decide what to do in the event of a lengthy power outage such as seeking temporary shelter with family or friends.
Pepco employees regularly prepare for the possibility of power outages and frequently participate in emergency drills. The company maintains supplies of essential equipment, such as poles, wires and transformers, and stays in contact with utilities throughout the region to quickly arrange mutual assistance in case of a natural disaster.
Pepco has upgraded its Web site to enable customers to view outage information across the company's service territory. To see the outage map, or for more information on preparing for power outages, go to www.pepco.com and click on Outages and Emergencies.
Pepco, a subsidiary of Pepco Holdings, Inc. (NYSE: POM), delivers safe, reliable and affordable electric service to more than 778,000 customers in Maryland and the District of Columbia.