For Immediate Release
Urges Customers to Be Prepared
WASHINGTON , D.C. - Pepco is monitoring the current weather forecast which calls for a chance of scattered severe thunderstorms to move across the mid-Atlantic region late tonight through Sunday evening.
Additional overhead and underground crews and contractors have been scheduled to work through the weekend. Customer service personnel are also prepared to work this weekend as needed.Extensive damage caused by high winds, saturated soil, and falling trees and tree limbs that come into contact with power lines can cause power outages. Storm restoration may require extensive labor to cut up fallen trees and remove downed wires, install new power poles, restring lines and replace other equipment such as transformers and fuses.To report Power Outages and Downed Wires Call, 1-877-737-2662.Please stay away from downed wires and report them immediately. If calling to report a power outage, a non-life threatening situation, customers are asked to call 1-877-PEPCO-62 (1-877-737-2662) and press one for the automated system.If reporting an emergency life threatening situation such as downed wires, pole down, etc. customers are asked to please call 1-877-PEPCO-62 (1-877-737-2662) and press two.The option for reporting an actual life threatening emergency should NOT be used to report non-life threatening emergencies, as it will prevent customers with actual emergencies from getting through to report their situation.
Pepco also recommends that when reporting an outage that customers request a call back. When outages are being worked in their area, the customer will be notified in the event they are not home or have relocated. This also helps Pepco during the restoration process to locate outages that may be specific to customers' homes, such as an issue with the service wire to an individual house.
Pepco urges customers to stay safe and be prepared. Here are some additional tips:
Pepco, a subsidiary of Pepco Holdings, Inc. (NYSE: POM), delivers safe, reliable and affordable electric service to more than 789,000 customers in Maryland and the District of Columbia.