For Immediate Release
Reliability initiatives already showing results
WASHINGTON, D.C. - Pepco thanks the District of Columbia and Prince George's County Blue Ribbon panels for their invaluable work in helping the company improve its customer communications and overall reliability. Pepco requested the formation of the independent panels in March 2011 to solicit customer feedback regarding service reliability and communications with customers.
"We sought these recommendations as a tool in guiding our efforts to make improvements in these priority areas," said Thomas Graham, President, Pepco Region.
The company appreciates the tremendous commitment by government, business and community leaders who served as panel members, as well as the panels' distinguished leaders, Claude E. Bailey and Glenn Ivey, both attorneys with the D.C. law firm Venable LLP. Bailey, who headed the D.C. panel, is former principal deputy corporation counsel for the District of Columbia, now the D.C. Office of the Attorney General. Ivey, head of the Prince George's County panel, is former chairman of the Maryland Public Service Commission.
The reports were reassuring to Pepco leaders because the recommendations are significantly in line with the company's initiatives already under way through a reliability enhancement program Pepco began in its service area in the fall of 2010.
Since then, Pepco has replaced or renewed 2.1 million feet of underground lines, installed 125 advanced switches to reroute power faster and trimmed trees along 3,629 miles.
Customers served by the upgraded power lines experienced a 39 percent reduction in the average number of power outages during 2011 compared to 2010. When outages did occur, they did not last as long, with the average outage duration declining by 56 percent.
Pepco also has made enhancements to its emergency restoration process designed to improve customer communications during major storms. Other changes already implemented include increasing call center staff and phone system capability, improving customer outreach and expanding the use of mobile applications for outage information and reporting.
"Our efforts to improve customer service, reliability and communications with customers are yielding results," Graham said. He added that Pepco will continue to improve infrastructure and system maintenance as well as communications to better meet customers' expectations.
For more information on the Blue Ribbon panel reports, visit www.pepco.com.
Pepco, a subsidiary of Pepco Holdings, Inc. (NYSE: POM), delivers safe, reliable and affordable electric service to more than 788,000 customers in Maryland and the District of Columbia.