For Immediate Release
Customers Urged to use Caution at all Times
Washington, D.C . - Pepco is warning its customers about a scam involving prepaid "Green Dot MoneyPak" card. Callers claiming to represent Pepco are contacting customers telling them their electric service is scheduled to be shut off and they should make a payment by purchasing one of these cards. Pepco reminds home and business owners to practice safety when someone claiming to represent a business contacts them either in person or by telephone.
Many companies, including Pepco, will contact customers in person or via phone for various reasons. If someone claims to represent a company, whether the company is Pepco or another entity, it is important that customers take precautions to verify the person is affiliated with the company, especially if that person is requesting an immediate credit card or cash payment. When addressing past due accounts, Pepco never endorses a specific form of payment. Instead, multiple payment options are always given to the customer.
Pepco advises customers to ask for official photo identification from any person who shows up at their door. Employees from reputable companies, such as Pepco, will carry official company identification cards. If proper identification cannot be produced, customers should notify police and the company with whom the individual claims to be associated.
Similarly, if someone calls saying they represent a certain company, customers should ask them to verify their identity and affiliation. If customers have any doubt about the validity of a person's claim to represent Pepco, they should call the company immediately at 202-833-7500.
For more information and updates, visit www.pepco.com, follow us on Facebook and Twitter at PepcoConnect, and download our mobile app at www.pepco.com/mobileapp .
Pepco, a subsidiary of Pepco Holdings, Inc. (NYSE: POM), delivers safe, reliable and affordable electric service to more than 793,000 customers in Maryland and the District of Columbia.