For Immediate Release
Washington, D.C. - Pepco's Office of the Customer Advocate, a team focused on customer service and customer satisfaction, recently hosted more than 100 social service representatives at an all-day summit focused on helping customers manage their energy costs A number of representatives from the Maryland and District of Columbia Public Service Commissions, the District of Columbia and Maryland Office of the People's Counsel, District Department of the Environment and the Office of Home Energy Programs, along with Pepco employees and executives, attended the event.
"Coming together and collaborating with our community and agency partners helps us enhance our service to our customers," said Felecia Greer, customer advocate, director, Pepco Holdings Inc. "Our goal is to provide valuable information and tools to service providers to better assist customers."
The summit included workshops, exhibits and presentations from advocates at the local, state and national levels. The customer service-oriented day wrapped up with the ever-important topic of emergency management in preparation for the winter season.
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