For Immediate Release
- Pepco has launched a new responsive website that enhances
customer service, especially for people using mobile devices. The new design is
based on customer research and feedback. Upgraded navigation improves access to
important services such as My Account, opening a new account, finding storm
preparation information or getting the latest restoration updates.
asked, and our customers answered that they wanted a website to quickly connect
them to the information they need," said Brett Holland, manager of Interactive
Communications and Marketing for Pepco Holdings Inc., Pepco's parent company. "Our
customers also said they wanted the freedom to use any device, including
smartphones and tablets, to access our website."
updated website also has the ability to work in concert with Pepco's Mobile App
2.0. The new version of the mobile app provides customers with access to "My
Account," energy use data and Pepco social media.
"This enhanced website provides our customers with the fast
and reliable service required to make smart choices about daily energy usage
while answering essential questions on topics such as storm preparation or how to increase control
of their energy bills," said Donna Cooper, president Pepco Region.
Customers can experience the new Pepco website at www.pepco.com. Customers
can also follow Pepco on Facebook and Twitter at PepcoConnect, and download the
new enhanced mobile app at www.pepco.com/mobileapp.