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Pepco Launches Highly Responsive Customer Friendly Website

New Website Design based on Customer Feedback, Features Easy Navigation and Enhanced User Experience on Mobile Devices

Washington, D.C.  - Pepco has launched a new responsive website that enhances customer service, especially for people using mobile devices. The new design is based on customer research and feedback. Upgraded navigation improves access to important services such as My Account, opening a new account, finding storm preparation information or getting the latest restoration updates.

"We asked, and our customers answered that they wanted a website to quickly connect them to the information they need," said Brett Holland, manager of Interactive Communications and Marketing for Pepco Holdings Inc., Pepco's parent company. "Our customers also said they wanted the freedom to use any device, including smartphones and tablets, to access our website."

The updated website also has the ability to work in concert with Pepco's Mobile App 2.0. The new version of the mobile app provides customers with access to "My Account," energy use data and Pepco social media.

"This enhanced website provides our customers with the fast and reliable service required to make smart choices about daily energy usage while answering essential questions on topics such as  storm preparation or how to increase control of their energy bills," said Donna Cooper, president Pepco Region.

Customers can experience the new Pepco website at www.pepco.com. Customers can also follow Pepco on Facebook and Twitter at PepcoConnect, and download the new enhanced mobile app at www.pepco.com/mobileapp.

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