For Immediate Release
D.C. - Pepco has been alerted to a scam variation that primarily threatens to
shut off electric service to customers because of false overdue bills. As in
previous cases, like the "Green Dot Scam," a person warns customers their
electric service account is delinquent and will be shut off for non-payment
unless immediate payment is made. A "Green Dot" prepaid money card is the
scammers' payment of choice because they can immediately collect the money, and
the cards are not traceable.
new reported twist involves criminals impersonating utility workers and
appearing in person at a site with false credentials while the intended target
simultaneously receives a phone call allegedly from the utility company.
latest information from law enforcement is that the call looks real because the
scam uses a spoofed Pepco phone number that may appear legitimate. The person
calling also provides a reply phone number that directs customers to a phony
automated Pepco answering service.
companies, including Pepco, will contact customers in person or via phone for
various reasons. If someone claims to represent a company, whether the company
is Pepco or another entity, it is important that customers take precautions to
verify the person is affiliated with the company, especially if that person is
requesting an immediate monetary payment.
want our customers to know that Pepco would never threaten to disconnect
service without first offering multiple payment options. Pepco does not endorse
a specific form of payment to address past-due accounts, and our automated
calls do not include a specific dollar amount for security reasons. If
customers have any doubt about the validity of a person who claims to represent
Pepco, they should call our Customer Care line immediately at 202-833-7500.
Pepco actively works
with authorities to protect our customers. Customers are strongly encouraged
not to provide their personal protected information. Pepco further advises customers to report any
suspicious activity to local authorities, including the District of Columbia
Office of the Attorney General and the Maryland Attorney General, Consumer