We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least July 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help. Learn more here.
For Immediate Release
D.C. - With the weather forecast growing increasingly severe, Pepco continued reaching out to customers to encourage them to prepare for the
possibility of extended power outages as a result of Winter Storm Jonas.
company contacted individual customers who have registered with the company as
needing electricity for critical medical equipment and advised them to review
their plans and to take appropriate action as necessary to ensure their safety
services are predicting up to 24 inches of snow, high winds and ice that could
produce hazardous road conditions and power outages starting tonight and
continuing through Sunday. Because icy
roads hamper restoration efforts, Pepco is prepared for the possibility of widespread
outages that could take several days to restore.
"Winter Storm Jonas is predicted to produce
heavy snow and winds that could cause extensive power outages. Pepco is well
prepared for the storm, but if roads become impassable due to deep snow and
downed trees, our power restoration efforts could be slowed," said Donna
Cooper, President of Pepco.
need to plan for emergencies, and now is the time to do so. Our restoration
efforts could take multiple days," Cooper added.
The utility is preparing for the possibility of significant power
outages and currently has 150 internal linemen, 200 contractors
and more than 200 tree crews available to respond. Pepco is participating in
calls with other utilities to request additional line and tree crews as needed.
addition, Pepco's Call Centers will be staffed 24/7 and all internal personnel,
who have been mobilized to support the potential for an emergency restoration
effort, also will be working around the clock.
is coordinating closely with local emergency management agencies and the
District of Columbia, Prince George's County and Montgomery County departments
Pepco urges its customers to prepare for
potential power outages and act to ensure their safety. Here are some tips:
ask customers to let us know if they lose their power. They can report outages
by calling 1-877-PEPCO-62
(1-877-737-2662), visiting pepco.com or through our mobile app, available for
download at pepco.com/mobileapp. It is important that customers report their
outages and request a call back to verify their power has been restored.
should always assume that downed wires are energized and avoid them. Customers
are asked to immediately report a downed wire by calling 1-877-PEPCO-62 (1-877-737-2662).