For Immediate Release
implemented strategic restoration plan; mobilized maximum resources to complete
Washington, D.C. (March
14, 2017) - Within 18 hours, Pepco fully restored power to all 20,400 customers
who reported that they lost electrical service due to Winter Storm Stella.
We began implementing our restoration
strategy about a week before Winter
Storm Stella swept into the mid-Atlantic region, which uprooted trees and
downed power lines, causing damage to our electric infrastructure. We mobilized
substantial internal and external resources, dedicating nearly 1,300 total personnel
to the restoration effort.
"This has been an immense
restoration effort. We could not have accomplished it if it were not for the
planning, preparation, and performance of staff and crews," said Donna Cooper, Pepco
Region President. "We appreciate the
patience and understanding of our customers and community partners. We would
like to thank the hard-working crews, emergency management agencies, government
officials and the local media for keeping our customers safe and informed."
In the past three years, we've invested
more than $658 million in the District of Columbia to create a stronger, more
resilient, more dynamic electric grid - making it more weather resistant and
less vulnerable to storm damage. We've made similar investments in Pepco's
We closely monitored the path of Winter
Storm Stella. As we tracked the storm's path, we activated the Storm Center and
staffed more than 180 customer care representatives to help answer emergency
calls. On March 13, we placed an outbound call to about 900 customers who had
enrolled in our emergency medical equipment program urging them to activate
their emergency plans.
Winter Storm Stella struck the Washington,
D.C. area with snowfall and wind gusts up to 30 miles per hour which downed
trees and damaged power lines, causing damage to our electric system
Snowfall, sleet, ice, wind and
fallen limbs were significant contributors to the damage the system suffered.
We mobilized nearly 1,300 total
personnel, including more than 400 line personnel, 300 field support personnel
and 180 call center personnel, who worked around the clock with a focus on
safety until we restored all power.
We remained in constant contact
with state and local emergency management agencies, fire departments and
departments of transportation to ensure a coordinated community response. We
received approximately 10,000 customer calls during
While we have restored initial
outages associated with Winter Storm Stella, tree limbs weakened by the storm
may continue to fall and cause additional service disruptions. Our crews are
patrolling major power lines for the next few days to identify any of these potential
If customers experience an outage, we
ask them to report it by calling 1-877-PEPCO-62 (1-877-737-2662) or by going to pepco.com/reportoutage, so repair crews can dispatch quickly to