We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least July 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help. Learn more here.
For Immediate Release
CHICAGO (Sept. 8, 2017) - With Hurricane Irma on a path to the southeastern United States following severe destruction in the Caribbean, Exelon's six electric utilities -- representing the nation's largest utility company by customer count -- are preparing to assist the potentially millions of residents whose power may be impacted by the storm. The company has mobilized more than 1,000 utility contractors, including line workers, tree crews and safety personnel, who are prepared to begin traveling to Florida and Georgia as early as Friday evening. Additionally, approximately 75 customer contact center employees will be available to respond to overflow emergency calls from the affected region.
Meanwhile, the Exelon utilities, Atlantic City Electric, BGE, ComEd, Delmarva Power, PECO and Pepco continue to monitor the storm's path to ensure sufficient support is on-hand locally if needed.
"We are committed to being of service and putting our resources to work to assist our fellow utilities and communities in need," said Denis O'Brien, senior executive vice president, Exelon and CEO of Exelon Utilities. "Exelon's six utilities have the benefit of experience with severe weather as well as other best practices that can help restore power as safely and quickly as possible."
The company will also help assess what additional assistance residents in Hurricane Irma's path may need after the storm hits. The company and its employees donated more than $350,000 to the Red Cross and other nonprofits in the Houston area after Hurricane Harvey damaged thousands of homes and businesses. Employee volunteers are currently on the ground in Houston assisting with rebuilding efforts.