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For Immediate Release


Pepco Releases Quarterly Reliability Progress Report

CEO Joseph Rigby Updates Overall Company Progress
Region President Thomas Graham Discusses Goals and Objectives

WASHINGTON, D.C. - Pepco executives updated area government officials Friday, June15th on the company's progress related to critical infrastructure improvements that will reduce power outages and improve service for its customers.

Joseph M. Rigby, Chairman, President and Chief Executive Officer, Pepco Holdings, Inc. and Thomas Graham, President, Pepco Region, presented updates focusing on the continued progress of infrastructure improvements throughout its service territory as well as the current status of the smart meter rollout installation.

"Our efforts to improve service to our customers remain resolute. We are totally committed to our plan." said Joseph Rigby. "We hear our customers loud and clear and while we have accomplished a lot, we know we still have more work to do and we are focused on these efforts."

"Keeping our customers and government officials informed of our progress continues to be a top priority as we move forward with our many reliability projects," said Thomas Graham. "In addition to our reliability work, we are well on our way to the installation of advanced meters and other smart technologies throughout the service territory. We have installed over 100,000 smart meters primarily in the District of Columbia and Maryland meter installations began last month."

Pepco developed this plan last August and it focuses on six key initiatives in the Maryland and District of Columbia service territory. Since September of last year, Pepco has:

  • Tree Trimming - trimmed more than 1,900 miles of right-of-way to remove limbs that threaten our equipment.
  • Priority Feeders - We have inspected and are continuing the upgrade of 114 priority feeders to improve their reliability. Pepco will continue to perform these improvements until all feeders are completely upgraded.
  • Underground Residential Distribution Cable Replacement - replaced or upgraded over 150 miles of underground cable in many neighborhoods.
  • Distribution Automation - added more than 60 automated switches on 12 power lines that will reroute power more effectively during storms, helping us restore power more quickly.
  • Selective Undergrounding and Substation Improvements - inspected and upgraded the structural integrity of eleven 69 kV power lines feeding more than 28 substations and trimmed additional trees along these important power lines.
  • Technology-Based Improvements - implemented technology on mobile devices to view the online outage maps and information on smart phones (available on iPhone and Android, Blackberry in progress)
  • Pepco's New Restoration Strategy - Pepco's restoration efforts will provide more timely and accurate information to our customers. Depending on the severity of the situation, they will be employed to improve our response when outages do occur.

Pepco will continue to provide regular updates during our improvement process and will continue to keep open lines of communication with our customers during major storm events.


Pepco, a subsidiary of Pepco Holdings, Inc. (NYSE: POM), delivers safe, reliable and affordable electric service to more than 778,000 customers in Maryland and the District of Columbia.

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