For Immediate Release
Crews Working to Restore Power to Remaining Customers
Outages Are Localized and Complex
Pepco is nearing full restoration of power to customers who lost electrical service in the wake of Hurricane Irene. Of the 220,000 customers who lost power, 99 percent-218,000 customers-have been restored.
The company is dispatching crews, made up from more than 1,400 line personnel, to the remaining localized outage areas. The extensive damage associated with these outages makes restoring service to remaining customers especially complex. When the damage is severe, restoring power to a single customer can take as much time as restoring service to a large group of customers. The majority of remaining outages affect individual customers.
Heavily damaged areas where Pepco is working to restore power today include Shell and Will Streets in Capitol Heights, Md.; 67th Court and Riverdale Road in East Riverdale, Md.; S Street in Anacostia in Southeast Washington; Loughboro Road in Dalecarlia in Northwest Washington; and Woodbine Street in Chevy Chase, Md. Large trees caused most of the damage to the electrical equipment at these sites.
"We are hard at work tackling these very localized outages and restoring power to the remaining customers without electricity," said Thomas H. Graham, President, Pepco Region. "These areas were the hardest hit by Hurricane Irene, and the damage is very severe. We will not be satisfied or diminish our efforts until every customer affected by Hurricane Irene is restored."
Pepco appreciates customers' patience and cautions that new outages may occur as tree limbs continue to fall and disrupt service and crews switch main power lines off and on to allow them to work safely.
Pepco expects to restore service to all of its customers impacted by the hurricane by Thursday evening. However, most of the remaining customers without power will have their service restored before that time.
The company urges customers to remain in contact with our customer call centers. By responding to call-backs and reporting lingering outages, customers play an integral role in the company's ability to identify persistent, localized outages. Customers may report outages at pepco.com or by calling 1-877-PEPCO-62 (1-877-737-2662). During this massive storm, Pepco has received nearly 240,000 customer calls since Saturday and Call Center personnel have answered 98 percent of the calls within 30 seconds.To keep up-to-date, customers are encouraged to visit the Pepco website frequently at www.pepco.com and review the outage map, follow us at www.twitter.com/PepcoConnect and listen to local radio stations for updates.
Pepco, a subsidiary of Pepco Holdings, Inc. (NYSE: POM), delivers safe, reliable and affordable electric service to more than 778,000 customers in Maryland and the District of Columbia.