For Immediate Release
Crews to Restore Power Today to At Least 90 Percent of 443,000 Customers Affected by Storm
WASHINGTON, D.C. - Pepco expects to restore power by the end of the day
today to at least 90 percent of its customers who lost electricity as a
result of Friday's violent storms. This is two days ahead of schedule
for Pepco's original global estimated time of restoration (ETR) of 11
More than 2,000 crew members working extended shifts have already restored power to about 89 percent of customers who lost power as the result of Friday's storm.
In total, Pepco has more than 3,000 personnel working on the restoration
Crews already have restored power to 94 percent of the 64,000 District
of Columbia customers affected by the storm and 88 percent of the
379,000 customers affected in Maryland.
"We are giving it our all to restore power to at least 90 percent of the
affected customers tonight," said Thomas H. Graham. "While we are
pleased to be able to beat our estimate by two days, we will not reduce
our efforts. Based on the information we had, Friday was our best estimate to
achieve this milestone, but we were able to get more mutual assistance
crews from out of state than we expected, and we thank our employees and
local contractors for their tireless work. We are ahead of where we
thought we would be, but we won't let up until every last customer has
electricity," he said.
Through the evening and overnight Tuesday, Pepco restored about 38,000
additional customers. The jurisdictional breakdown of those restored
overnight is as follows:
Additional crews from Pepco's sister company, Delmarva Power, arrived
this morning, and resources are anticipated from Progress Energy in
Florida. Crews continue to work hard, 24/7, including the July Fourth
national holiday, to get every last customer restored.
The company continues to implement its planned restoration strategy with
line-restoration personnel tackling neighborhood outages to restore the
remaining customers without power. With much of the major electrical
equipment now repaired, crews are focused on restoring service to
smaller pockets of customers, which still is expected to extend into the
"Extensive damage associated with these localized outages makes
repairing the remaining customers especially challenging," said Graham.
"We are hard at work to tackle these very localized outage cases, and
will not celebrate Independence Day until every last customer is
restored. We understand the frustration of waiting for power to be
restored, and we appreciate our customers' patience while we finish."
During major events, Pepco's strategy is to first repair damage to main
power lines that serve more than a thousand customers. Once power is
restored to that line, service is restored to most customers on that
line. Sometimes, however, utilities find that neighborhood damage
further down the line is impacting a handful of individual customers.
In some cases, it can take several crews working for hours to restore only one customer.
The company has mobilized about 3,000 personnel for the restoration effort.
Pepco reminds customers that if they see crews who are not actively engage in restoring power, the crews are either:
Customers Asked to Report Power Outages
Customers' reports are vital to Pepco's restoration efforts. Customers
are asked to report outages at pepco.com, through the mobile app or by
calling 1-877-737-2662 and following the prompts on the automated
system. If reporting an emergency or another life-threatening situation
such as downed wires, customers should immediately call 1-877-737-2662
and follow the appropriate prompts. The company urges customers to
continue reporting their outage. Customers' reports are vital to Pepco's
restoration efforts because, combined with other customer calls and the
company's technology, it helps precisely identify the remaining
locations without power and speeds restoration.
Pepco also recommends, when reporting an outage, customers request a
call-back. Call-backs allow Pepco to notify customers when work in their
area is completed. However, although area work has been completed, not
every customer may have been restored, if further damage is located on
equipment directly serving a customer's home. The call-backs help the
utility to locate outages that are specific to customers' homes and
still need to be addressed.
To keep up to date on their individual restoration estimates, customers
are encouraged to call 877-PEPCO62, visit www.pepco.com, and download
our mobile app at www.pepco.com/mobileapp. They also may follow us on
Facebook and Twitter at PepcoConnect.
Pepco Encourages Safety Precautions
After severe storms, Pepco urges customers to take safety precautions. Our safety tips include:
Pepco, a subsidiary of Pepco
Holdings, Inc. (NYSE: POM), delivers safe, reliable and affordable
electric service to more than 788,000 customers in Maryland and the
District of Columbia.