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For Immediate Release


Pepco Responds to Winter Storm

Utility prepared for possibility of continued snow accumulation, ice and gusty winds

  • Less than 100 customer outages as of 3:30PM; 700 restored today
  • Customers asked to report outages at or 1-877-737-2662

WASHINGTON, D.C. - Pepco has mobilized more than 1,600 employees and contractors including field crews, call center representatives and support staff prepared to meet Pepco customers' needs during this winter storm . Although weather conditions have not been as severe as some forecasts, Pepco is prepared to respond to outages, and customers should expect the possibility of outages through the night.

Pepco's parent company, Pepco Holdings Inc., has received commitments for more than 400 mutual assistance personnel from as far away as Alabama, some of whom started arriving Tuesday to assist with the power restoration effort throughout our Mid-Atlantic service territory.

"We are out in our communities addressing outages as they occur and will continue to do so until the storm clears our system," said Thomas H. Graham, President, Pepco Region. "We aren't seeing large numbers of customers without service, but we will work around the clock to respond to outages that may occur. Service is important to every customer, and every customer is important to us. y."

"Our first priority is the safety of our customers and crews," said Graham. "We urge customers to stay clear of working crews and any wires hanging loose from poles or lying on the ground. Do not attempt to move them. Customers should call 1-877-PEPCO-62 (1-877-737-2662), and follow the prompts to report downed wires. Trained crews will handle making the area safe."

After a severe storm, Pepco will restore power by targeting wires serving critical infrastructure, such as hospitals, fire stations, and police stations, as well as those serving the greatest number of customers. It is important that customers report their outage and request a call back to verify their power has been restored.

Customers are asked to please call in any outages and stay away from any down wires.? To report outages and/or downed wires, please call 1-877-PEPCO-62 (1-877-737-2662). For more information and updates, visit , follow us on Facebook and Twitter at PepcoConnect, and download our mobile app at .


Pepco, a subsidiary of Pepco Holdings, Inc. (NYSE: POM), delivers safe, reliable and affordable electric service to more than 793,000 customers in Maryland and the District of Columbia.


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