For Immediate Release
202-872-2680 (media hotline)
WASHINGTON, D.C. (July 30, 2020) – Many assistance programs are available for Pepco customers who may be facing challenges paying their energy bill due to the impact of COVID-19, including the Low-Income Home Energy Assistance Program (LIHEAP). The application period for Maryland customers recently opened on July 1, while the District of Columbia remains in its current funding year with help still available for local residents. Customers in both the District of Columbia and Maryland may receive up to $1,000 or more in grant support through LIHEAP toward their energy bill by applying for assistance in their state.
"We are committed to helping all our customers meet their energy needs and manage their bills," said Donna Cooper, Pepco region president. "If customers are facing challenges, we encourage them to review the different programs and billing options we offer and take advantage of available energy assistance. Our Customer Care team is ready to help all customers review their payment options and support them in managing their energy needs."
LIHEAP grant eligibility differs by state and is based on a customer's annual household income and size. Homeowners, renters, roomers, and subsidized housing tenants may be eligible. Customers do not have to be behind on their bills to receive a grant.
Maryland's maximum monthly income eligibility requirements are as follows:
Washington, D.C.'s maximum monthly income eligibility requirements are as follows:
Maryland residents can apply for assistance online through Department of Human Services website, or by calling the Office of Home Energy Programs at 1-800-332-6347. District of Columbia residents can apply for assistance and get more information on benefits at the District's Department of Energy and Environment website.
Pepco Customer Care will work with customers who may have difficulty paying their energy bill. The company offers payment options, like Budget Billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually tailored payment installment plans. Contact Pepco at 202-833-7500 to review payment options.
Other programs supporting District customers include:
Other programs supporting Maryland customers include:
In addition, the Arrearage Management Program (AMP) allows qualifying Pepco customers in the District of Columbia the option of reducing or eliminating outstanding balances on residential accounts. To be eligible to participate in AMP, you must:
For further information about the AMP program, please contact Pepco at 202-496-5830 or e-mail EnergyAssistanceMailbox@pepco.com
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