​Funding remains available through federal and state assistance programs to help supplement customer energy payments

WASHINGTON, DC (March 16, 2023) — Pepco is asking customers to take action now to secure assistance funding that remains available to help supplement payment of their energy bills. The company understands the challenges customers are facing with higher winter energy bills and the broader impacts of inflation and is standing by to help connect customers with important energy assistance. Pepco works with every customer in need of assistance, helping identify the support necessary to continue their energy service, from offering payment arrangements to connecting customers with helpful energy assistance resources.

"We are committed to working with our customers and understand that expenses go well beyond that of an energy bill," said Morlon Bell-Izzard, senior vice president and chief customer officer for Pepco Holdings. "By securing energy assistance or taking advantage of our budget billing program, we can help customers stay connected as they manage other expenses such as food, transportation or medical costs." 

Pepco works closely with its community partners to connect customers with grants and programs like LIHEAP, the Low-Income Home Energy Assistance Program. LIHEAP provides grants in varying amounts based on a household's income size, type of fuel and type of dwelling, with no pay back required. Maryland customers can apply for LIHEAP energy assistance through the Department of Human Services website, or by calling the Maryland Department of Human Services Office of Home Energy Programs at 1-800-332-6347. District of Columbia residents can apply for assistance online though the Department of Energy and the Environment (DOEE) website or by calling 3-1-1. DOEE's Utility Affordability Programs website provides further guidance on assistance programs available for residents who are facing financial challenges.

Other energy assistance for District residents includes:

• The Residential Aid Discount (RAD) program provides energy assistance funding to income-qualified residential Pepco customers. RAD customers typically receive an average discount of 25 percent on their overall bill. Customers can check program eligibility and apply by visiting the DOEE's web portal at doee.dc.gov/udp. Customers participating in RAD can also participate in the Arrearage Management Program (AMP), which provides customers the option to reduce or eliminate outstanding balances of over $300 that have been past due for 60 days or more. Customers can enroll by calling 202-496-5830 or emailing EnergyAssistanceMailbox@pepco.com.
• Qualified District residents also can sign up for DOEE's Solar for All program and receive up to 50 percent savings on their Pepco bill over a 15-year period. Learn more by calling 202-299-5271 or online at doee.dc.gov/solarforall.
• Commercial Assistance Programs for District small businesses, houses of worship and nonprofits are also now available, including options such as installment plans, deposits held applications, budget billing and bill deferral. Commercial customers can sign up for these programs by emailing BCSTPEPCO@exeloncorp.com or calling 833-504-8659.
  

Other energy assistance for Maryland residents includes:

• Eligible Maryland customers can receive assistance through the Electric Universal Service Program (EUSP), which helps customers pay for a portion of their current electric bill. The Arrearage Retirement Assistance (ARA) program helps customers with large, past due electric bills. If eligible, customers may receive forgiveness of up to $2,000 toward their past due bill. The Utility Service Protection Program (USPP) is designed to help limited income families during the heating season. Information regarding these programs can be found on the Maryland Department of Human Services Office of Home Energy Programs website or by calling 1-800-332-6347.
• Maryland's Emergency Rental Assistance Program also has funding available to help renters pay their utility bills. Renters can call 877-546-5595.
  
  Pepco works with customers having difficulty paying their energy bill by helping enroll them into available payment options including flexible payment arrangements that offer tailored payment plans, and extending payment periods for balances, where possible. In addition, the company offers programs that can help customers manage their monthly energy bill, including Budget Billing, which averages payments over a 12-month period.
  
  Customers can contact Pepco at 202-833-7500 to discuss payment arrangements or visit pepco.com/EnergyAssistance to learn more about energy assistance options.
  
  Pepco also offers energy efficiency programs and energy saving information to help customers reduce their energy usage. Information regarding these programs can be found at pepco.com/WaysToSave.
  

To learn more about Pepco, visit The Source, our online newsroom. Find additional information by visiting pepco.com, on Facebook at facebook.com/PepcoConnect and on Twitter at twitter.com/PepcoConnect. Pepco's mobile app is available at pepco.com/MobileApp.