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For Immediate Release


Addie Kauzlarich

202-872-2680 (media hotline)

New LIHEAP Program Year Gives Pepco Customers Access to Millions of Dollars in Grants to Help Pay Their Energy Bills

Customers urged not to wait for winter heating bills to arrive before applying for energy assistance.

WASHINGTON, DC (October 25, 2022) — Pepco is encouraging residential customers to apply for energy assistance and take advantage of tens of millions of dollars that are now available through the Low-Income Home Energy Assistance Program (LIHEAP), which began accepting applications for the current program year in the District of Columbia on October 1, 2022. The LIHEAP year began in Maryland in July. LIHEAP is a federally funded program that helps limited-income households with their home energy bills. But customers should not wait for winter heating bills to arrive before applying for help – LIHEAP is a first come, first served program and is only available until money runs out.   

"As temperatures start to drop, we know energy bills will increase as we start to warm our homes and businesses," said Morlon Bell-Izzard, senior vice president and chief customer officer for Pepco Holdings. "We understand that rising energy costs and inflation are impacting our customers and want them to know we are committed to doing all we can to manage energy prices and to helping connect them to energy assistance and the information they need to help manage their energy bills. We urge customers to take advantage of programs like LIHEAP now, before winter bills hit, and to contact us if they need help."

LIHEAP provides grants in varying amounts (up to $1,800 in the District of Columbia and $2,213 in Maryland), with no payback required, based on a household's income, type of fuel and type of dwelling. Homeowners, renters, roomers, and subsidized housing tenants may be eligible. Customers do not have to be behind on their bills to receive a grant. Last year, Pepco worked closely with community partners to help 31,030 customers secure $57.9 million in support that was applied directly to their energy bills. 

Maryland customers can review eligibility requirements and apply for LIHEAP (also referred to as the Maryland Energy Assistance Program, or MEAP) through the Department of Human Services website or by calling the Maryland Department of Human Services Office of Home Energy Programs at 800-332-6347. District of Columbia residents can review eligibility requirements and apply for assistance online though the Department of Energy and the Environment (DOEE) website or by calling 3-1-1. As a reminder, District residents who have received LIHEAP assistance in the past must recertify their need for assistance this year. Enrollment will not roll over automatically.

When applying for assistance, customers should have: 1) a government issued photo ID, 2) copies of social security cards for all household members, 3) proof of income, 4) a copy of their most recent energy bill, and 5) proof of residence (current lease or mortgage statement – MD residents only).

Other energy assistance for District residents includes:

  • The Residential Aid Discount (RAD) program provides energy assistance funding to income-qualified residential Pepco customers. RAD customers typically receive an average discount of 25 percent on their overall bill. Customers can check program eligibility and apply by visiting the DOEE's web portal at Customers participating in RAD can also participate in the Arrearage Management Program (AMP), which provides customers the option to reduce or eliminate outstanding balances of over $300 that have been past due for 60 days or more. Customers can enroll by calling 202-496-5830 or emailing
  • Qualified District residents also can sign up for DOEE's Solar for All program and receive up to 50 percent savings on their Pepco bill over a 15-year period. Learn more by calling 202-299-5271 or online at
  • Commercial Assistance Programs for District small businesses, houses of worship and nonprofits are also now available, including options such as installment plans, deposits held applications, budget billing and bill deferral. Commercial customers can sign up for these programs by emailing or calling 833-504-8659.

Other energy assistance for Maryland residents includes:

  • The Electric Universal Service Program (EUSP) assists eligible low-income customers with their electric bills, even if they are currently without service. The Utility Service Protection Program (USPP) protects low-income families from utility cut-offs and allows MEAP eligible households to enter into monthly payment programs. The Arrearage Retirement Assistance (ARA) program helps customers with large, past due electric bills. If eligible, customers may receive forgiveness of up to $2,000 toward their past due bill. Information regarding these programs can be found on the Maryland Department of Human Services Office of Home Energy Programs website or by calling 1-800-332-6347.
  • The Maryland Emergency Rental Assistance Program (ERAP) offers renters financially impacted by COVID-19 funding to pay their rent and in some cases their Pepco energy bill. ERAP can pay for up to 15 months in many circumstances. To learn more, call 877-546-5595.

If customers are having difficulty paying their energy bill, Pepco Customer Care is also available to help with:

  • Flexible payment arrangements that offer tailored payment plans
  • Extending payment periods for balances
  • Connecting customers with energy assistance funds

Customers can contact Pepco at 202-833-7500 to discuss payment arrangements or visit to learn more about energy assistance options.

In addition to payment arrangements and energy assistance support, Pepco has many programs that can help customers manage their monthly energy bill, including Budget Billing, which averages payments over a 12-month period. The company also offers energy efficiency programs and energy saving information to help customers reduce their energy usage. Information regarding these programs can be found at

To learn more about Pepco, visit The Source, Pepco's online newsroom. Find additional information by visiting, on Facebook at on Twitter at Pepco's mobile app is available at

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