For Immediate Release
202-872-2680 (media hotline)
WASHINGTON, D.C. (Feb. 9, 2021) – Pepco customers across Washington D.C. and Maryland experienced the lowest frequency of electric outages ever in 2020, a result of Pepco's ongoing efforts to modernize the local energy grid and support customers and communities through the pandemic. Over the past ten years, energy system upgrades and new innovative technologies have reduced the frequency of electric outages by 68 percent for Pepco customers and communities. Customers experienced less than one outage, on average, over the course of the year and even when service was interrupted, crews were able to safely restore service in just 87 minutes, on average, in 2020.
"We are committed to providing the best possible service for our customers," said Tyler Anthony, senior vice president & COO of Pepco Holdings. "Achieving record reliability in 2020 is a testament to the ongoing hard work and dedication of our employees to meet this commitment during an especially challenging year when our customers needed us most. With more adults working from home and children learning virtually, we are focused on continuing to provide the reliable energy service they depend on and powering our communities through this pandemic."
Each day, work is performed across Pepco's operating region as part of the company's ongoing efforts to further improve reliability for customers. This work includes inspecting existing infrastructure, trimming trees that could potentially impact the system, building new substations and new underground equipment, and strengthening transmission and distribution lines. The company also is installing innovative technologies to improve system reliability, such as specialized equipment that can automatically restore service more quickly or isolate damage. These new technologies have been a main driver behind the continued reduction in the frequency of outages customers experience.
Several major projects across the Pepco service area to help modernize the local energy grid and enhance reliability for customers include:
Pepco also continues to share best practices for managing the local energy grid and responding to outages with its Exelon sister companies, Atlantic City Electric in southern New Jersey, BGE in Baltimore, ComEd in Chicago, Delmarva Power in Delaware, and PECO in Philadelphia.
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